AssistEdge

AssistEdge

EdgeVerve
+
+

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About

Automation Singularity refers to a highly customer-centric and agile-oriented state of constant improvement and optimization through the future workforce, opening up an expanded horizon of possibilities. Human specialists drive customer orientation using their creativity and empathy and are complemented by digital workers with extreme productivity and consistency. At EdgeVerve, we envision a world where the two forces – the human worker and digital worker converge to co-create the future worker, enabling a synergy of people, process, and technology. As automation gains momentum, businesses need to look at building a solid foundation to embark on the autonomous operations journey, an end state of the future workforce. Automated F&A across 60+ countries for Health-Tech giant. Automated order processing & invoicing for a petrochemical giant. Intelligent automation for contact centers helps improve agent productivity and deliver best-in-class customer experience.

About

Intradiem is the only workforce automation solution that delivers guaranteed results while improving both agent engagement and the customer experience. Our powerful technology acts as an automated manager for the contact center with rules triggered in real-time by actual center conditions. We power over 1.2 billion automated actions annually and have saved our customers over $160 million in the past 2 years.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Robotic process automation for companies wanting to boost productivity

Audience

Contact Center, Operations, Workforce Management

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$0
For more information, please call us at 678-356-3500.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 4.5 / 5
ease 4.0 / 5
features 4.0 / 5
design 4.0 / 5
support 4.5 / 5

Pros & Cons from Real Users

Pros

  • Intradiem is currently providing Dynamic and need based contents delivery for Call Center Agents and that too in their Break time etc, thus interactive learning without overall impacting the business dynamics is the best part of Intradiem. This push contents strategy is very effective in Learning, Business News and Information and other related contents. Currently we are integrating Intradiem Module with Genesys Cloud as well, and the Professional Services Team of Intradiem is very knowledgeable and responsive.
  • Easy to use. Great customer support. Functionality that is relevant in todays world. Easy ticket system and self help options. Training for all levels.

Cons

  • Sometimes delayed response from Intradiem Professional Service. In terms of Product Cons, i have not heard any so far, however the Reporting structure is another domain for improvement. Speed of integrating with Genesys Cloud or Alveria etc can also be improved as currently it takes months for such integrations.
  • If I had to say something Data lake feature would be nice to extract data as required as opposed to reporting front end.

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

EdgeVerve
Founded: 2014
India
www.edgeverve.com/assistedge/

Company Information

Intradiem
Founded: 1995
United States
intradiem.com

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Categories

Categories

Robotic Process Automation (RPA) Features

Analytics Supported
Attended Automation Supported
Code-free Development Not Supported
Image Recognition Not Supported
Optical Character Recognition Not Supported
Process Builder Not Supported
Third Party Application Integration Not Supported
Unattended Automation Not Supported

Call Center Features

Blended Call Center Supported
Call Logging Not Supported
Call Recording Not Supported
Call Scripting Not Supported
Campaign Management Not Supported
Database Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Not Supported
Manual Dialer Not Supported
Outbound Call Center Not Supported
Predictive Dialer Not Supported
Progressive Dialer Not Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Workforce Management Features

Budgeting & Forecasting Not Supported
Contractor Management Not Supported
Employee Lifecycle Management Not Supported
Labor Projection Not Supported
Performance Appraisal Not Supported
Recruiting Management Not Supported
Scheduling Supported
Skills Tracking Supported
Time & Attendance Supported
Variable Workforce Not Supported

Workforce Optimization (WFO) Features

eLearning Supported
Interaction Analytics Not Supported
Liability Recording Not Supported
Performance Management Supported
Quality Management Not Supported
Real-time Guidance Supported
Reporting Supported
Speech Analytics Not Supported
Surveying Not Supported
Workforce Management Supported

Integrations

ABBYY Mobile Capture Supported
Thrive Global Not Supported

Integrations

ABBYY Mobile Capture Not Supported
Thrive Global Supported
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