AssistEdge

AssistEdge

EdgeVerve
+
+

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About

Automation Singularity refers to a highly customer-centric and agile-oriented state of constant improvement and optimization through the future workforce, opening up an expanded horizon of possibilities. Human specialists drive customer orientation using their creativity and empathy and are complemented by digital workers with extreme productivity and consistency. At EdgeVerve, we envision a world where the two forces – the human worker and digital worker converge to co-create the future worker, enabling a synergy of people, process, and technology. As automation gains momentum, businesses need to look at building a solid foundation to embark on the autonomous operations journey, an end state of the future workforce. Automated F&A across 60+ countries for Health-Tech giant. Automated order processing & invoicing for a petrochemical giant. Intelligent automation for contact centers helps improve agent productivity and deliver best-in-class customer experience.

About

Intradiem is the only workforce automation solution that delivers guaranteed results while improving both agent engagement and the customer experience. Our powerful technology acts as an automated manager for the contact center with rules triggered in real-time by actual center conditions. We power over 1.2 billion automated actions annually and have saved our customers over $160 million in the past 2 years.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Robotic process automation for companies wanting to boost productivity

Audience

Contact Center, Operations, Workforce Management

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$0
For more information, please call us at 678-356-3500.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 4.5 / 5
ease 4.0 / 5
features 4.0 / 5
design 4.0 / 5
support 4.5 / 5

Pros & Cons from Real Users

Pros

  • Intradiem is currently providing Dynamic and need based contents delivery for Call Center Agents and that too in their Break time etc, thus interactive learning without overall impacting the business dynamics is the best part of Intradiem. This push contents strategy is very effective in Learning, Business News and Information and other related contents. Currently we are integrating Intradiem Module with Genesys Cloud as well, and the Professional Services Team of Intradiem is very knowledgeable and responsive.
  • Easy to use. Great customer support. Functionality that is relevant in todays world. Easy ticket system and self help options. Training for all levels.

Cons

  • Sometimes delayed response from Intradiem Professional Service. In terms of Product Cons, i have not heard any so far, however the Reporting structure is another domain for improvement. Speed of integrating with Genesys Cloud or Alveria etc can also be improved as currently it takes months for such integrations.
  • If I had to say something Data lake feature would be nice to extract data as required as opposed to reporting front end.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

EdgeVerve
Founded: 2014
India
www.edgeverve.com/assistedge/

Company Information

Intradiem
Founded: 1995
United States
intradiem.com

Alternatives

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Tungsten TotalAgility

Tungsten TotalAgility

Tungsten Automation
Nebuli Nano

Nebuli Nano

Nebuli

Categories

Categories

Robotic Process Automation (RPA) Features

Analytics
Attended Automation
Code-free Development
Image Recognition
Optical Character Recognition
Process Builder
Third Party Application Integration
Unattended Automation

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Workforce Management Features

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Workforce Optimization (WFO) Features

eLearning
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management

Integrations

ABBYY Mobile Capture
Thrive Global

Integrations

ABBYY Mobile Capture
Thrive Global
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