AssistEdgeEdgeVerve
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Related Products
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About
Automation Singularity refers to a highly customer-centric and agile-oriented state of constant improvement and optimization through the future workforce, opening up an expanded horizon of possibilities. Human specialists drive customer orientation using their creativity and empathy and are complemented by digital workers with extreme productivity and consistency. At EdgeVerve, we envision a world where the two forces – the human worker and digital worker converge to co-create the future worker, enabling a synergy of people, process, and technology. As automation gains momentum, businesses need to look at building a solid foundation to embark on the autonomous operations journey, an end state of the future workforce. Automated F&A across 60+ countries for Health-Tech giant. Automated order processing & invoicing for a petrochemical giant. Intelligent automation for contact centers helps improve agent productivity and deliver best-in-class customer experience.
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About
Intradiem is the only workforce automation solution that delivers guaranteed results while improving both agent engagement and the customer experience. Our powerful technology acts as an automated manager for the contact center with rules triggered in real-time by actual center conditions. We power over 1.2 billion automated actions annually and have saved our customers over $160 million in the past 2 years.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Robotic process automation for companies wanting to boost productivity
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Audience
Contact Center, Operations, Workforce Management
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
$0
For more information, please call us at 678-356-3500.
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Supported
Webinars
Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Company InformationEdgeVerve
Founded: 2014
India
www.edgeverve.com/assistedge/
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Company InformationIntradiem
Founded: 1995
United States
intradiem.com
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Alternatives |
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Categories |
Categories |
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Robotic Process Automation (RPA) Features
Analytics
Supported
Attended Automation
Supported
Code-free Development
Not Supported
Image Recognition
Not Supported
Optical Character Recognition
Not Supported
Process Builder
Not Supported
Third Party Application Integration
Not Supported
Unattended Automation
Not Supported
Call Center Features
Blended Call Center
Supported
Call Logging
Not Supported
Call Recording
Not Supported
Call Scripting
Not Supported
Campaign Management
Not Supported
Database
Supported
Escalation Management
Supported
Inbound Call Center
Supported
IVR / Voice Recognition
Not Supported
Manual Dialer
Not Supported
Outbound Call Center
Not Supported
Predictive Dialer
Not Supported
Progressive Dialer
Not Supported
Queue Management
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Workforce Management Features
Budgeting & Forecasting
Not Supported
Contractor Management
Not Supported
Employee Lifecycle Management
Not Supported
Labor Projection
Not Supported
Performance Appraisal
Not Supported
Recruiting Management
Not Supported
Scheduling
Supported
Skills Tracking
Supported
Time & Attendance
Supported
Variable Workforce
Not Supported
Workforce Optimization (WFO) Features
eLearning
Supported
Interaction Analytics
Not Supported
Liability Recording
Not Supported
Performance Management
Supported
Quality Management
Not Supported
Real-time Guidance
Supported
Reporting
Supported
Speech Analytics
Not Supported
Surveying
Not Supported
Workforce Management
Supported
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