Lunchbox

Lunchbox

Lunchbox Technologies
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About

Appetier gives a restaurant its own ordering site and apps, built from its current website or from a logo and a photo of the menu. A first location goes live in minutes. Connecting a POS is optional, and it keeps prices, hours, and sold-out items matched on its own. DoorDash, Uber Eats, and Grubhub orders land in the same queue and print in the POS, with no commission from Appetier. Accepted ezCater orders join the catering calendar. Guests can order ahead, order catering, book a table, or join the waitlist on the restaurant's own site. Sous, Appetier's AI agent, answers the phone and takes pickup orders, replies to Google reviews, keeps listings current, and runs winback campaigns. The owner sets how much it does on its own. Any restaurant can run the free website audit first and see its own scores in about a minute.

About

Give a middle finger to third-party ordering and build an in-house system that amplifies your restaurants without sacrificing your first born. We grow with you. Add products as you need them; we won't pressure you to launch tools that aren't helpful. Don't settle for generic. Lunchbox will spice up your web ordering experience; leave a good impression even before the food arrives. Waiting sucks. Flawless UX means your guests can quickly order, no matter what they're doing or where they're doing it. (note: don't do it while riding a scooter. we tried it, and it didn't go well. Catering doesn't have to be a headache to be a headache. The Lunchbox catering system is built with both customer and restaurant in mind. Efficiency is key.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Quick service and independent restaurants, from one location to small groups

Audience

Restaurants that want a custom branded digital order system that works across web and mobile apps

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

5% of direct orders, $199 cap
Growth costs 5% of the food subtotal on direct orders and stops at $199 a month per location. Tax, tips, delivery fees, and marketplace orders carry no fee. Nothing is charged until direct orders come in, and saving a card moves no money. Restaurants keep their own card processor, and Appetier adds nothing to card fees. Each location includes 1,500 marketing texts, 1,500 booking texts, and 10,000 marketing emails a month. Past an allowance, a text costs 1 cent and 1,000 emails cost $1.50, up to a monthly limit the owner sets. The limit starts at $0. AI phone answering and the drive-thru voice agent are an optional $49 Voice add-on on Growth, with 1,000 minutes a month per location and 3 cents a minute after that. Enterprise is $399 a month per location with a 30-day trial and no percentage fee. It adds supplier ordering, the Voice add-on with 2,000 minutes, twice the texts and emails, SSO, API access, your own drivers, and a named rollout contact.
Free Version Not Supported
Free Trial Supported

Pricing

$200 per month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 2.0 / 5
support 2.0 / 5

Pros & Cons from Real Users

Pros

  • Nothing. This company was painful to work with. The setup was incredibly difficult and the system had constant issues when we launched, which hurt our business.
  • The designs look nice, but if you want functionality seek another company. Working with Lunchbox for almost 2 years with our business mobile app was like buying a new car with a busted engine. Nothing worked the way they sold it to us. It was all aesthetic without core focus on functionality.
  • None. The system simply doesn't work, so even if there were any pros to it, I can't make myself aware of them.

Cons

  • This company is a disaster. Getting online ordering setup was extremely time consuming and unnecessarily complicated. Nothing worked out the gate so we spent months constantly triaging issues with that Lunchbox couldn't understand. It created chaos in our store and cost us a significant amount of business. The sales people assured us that everything we asked about was live but it turned out a lot of it was actually still in the development. 18 months later, all of those things are still "on the backlog" with no delivery timeline. These are very basic functionalities like saving favorite orders including modifications. Everyone we dealt with was inept. The original team were all fired and replaced with a new team that was at least responsive. That team has since quit or been fired. We are now trying to leave so that we can have an online ordering platform that works and the company is threatening to charge us $6k to leave early.
  • High staff turnover. Delays in getting technically issues resolved. Features not available that were sold or offered during onboarding. Features of the mobile app not working. They lock you into an “auto renewing” contract even if you are dissatisfied with their poor functioning product. Poor Staff customer service.
  • The login system will not allow registering two accounts with the same phone number. It also does not allow logging in via phone number, despite not requiring an email address. Any customer who makes an account using only a phone number will never be able to log back in, or use the system at all.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Appetier
Founded: 2025
United States
appetier.com

Company Information

Lunchbox Technologies
Founded: 2019
United States
lunchbox.io

Alternatives

Alternatives

Caviar

Caviar

DoorDash

Categories

Online Ordering Supported

Categories

Food Delivery Supported
Online Ordering Supported

Online Ordering Features

Integrated Gift Cards Supported
Menu / Product View Supported
Mobile Ordering Supported
Push Notifications Supported
Reporting / Analytics Supported
Rewards / Loyalty Program Supported
Secure Payment Processing Supported
Store Locator Supported
White-Label Supported

Food Delivery Features

Delivery Tracking Supported
Dispatch Management Supported
For Restaurants Supported
Gift Card Management Not Supported
Menu Management Supported
Online Ordering Supported
Order Management Supported
Routing Not Supported
Sales Trend Analysis Supported
Supports Loyalty Program Supported

Integrations

DoorDash Supported
Braintree Not Supported
Campaigner Not Supported
Clover Supported
Craftable Not Supported
Facebook Not Supported
Grubhub Supported
Marqii Not Supported
Ordermark Not Supported
PAR POS Not Supported
Postmates Not Supported
Revel Systems Not Supported
Segment Not Supported
Square Payments Not Supported
Square for Restaurants Supported
Stripe Not Supported
Toast POS Supported
Twilio Not Supported
Uber Eats Supported
Zendesk Not Supported

Integrations

DoorDash Supported
Braintree Supported
Campaigner Supported
Clover Not Supported
Craftable Supported
Facebook Supported
Grubhub Not Supported
Marqii Supported
Ordermark Supported
PAR POS Supported
Postmates Supported
Revel Systems Supported
Segment Supported
Square Payments Supported
Square for Restaurants Not Supported
Stripe Supported
Toast POS Not Supported
Twilio Supported
Uber Eats Not Supported
Zendesk Supported
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