Zo by ZocdocZocdoc
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Related Products
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About
Apoointly is an AI-powered front desk and patient scheduling platform built for healthcare practices. It helps clinics, medical practices, and healthcare organizations manage patient communication more efficiently by answering calls, scheduling appointments, and handling routine patient inquiries.
Healthcare teams often face challenges such as missed calls, scheduling bottlenecks, front desk workload, and delayed patient responses. Apoointly helps address these issues through automated call handling and appointment management, allowing staff to focus more on patient care and less on administrative tasks.
The platform is designed to improve patient access, reduce missed opportunities, streamline front desk operations, and support healthcare organizations in delivering a better patient experience. Apoointly can work alongside existing healthcare workflows and systems to help practices stay responsive and organized.
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About
Zo by Zocdoc is an AI-powered phone assistant that instantly answers inbound scheduling calls, bypassing hold times and outdated IVR menus, and books patient appointments directly into existing EHR systems using natural, conversational language. It handles unlimited, concurrent calls 24/7, autonomously resolving up to 70% of scheduling inquiries and escalating only the most complex cases to human staff. Zo is configurable to practices’ specific booking rules, integrates seamlessly with their phone systems and EHR platforms, and intelligently routes patients, such as directing routine requests to nurse practitioners while prioritizing complex needs for physicians. Practices are invoiced per successfully scheduled appointment (no upfront fees, time-based charges, or long-term contracts), making it a low-risk deployment. Early adopters report average call resolution times under 3 minutes and 30 seconds with zero hold time, and patient satisfaction ratings exceed 80%.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Healthcare practices, medical clinics, specialty providers, healthcare administrators, practice managers, patient access teams, and multi-location healthcare organizations.
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Audience
Medical practices and healthcare providers seeking a solution to eliminate patient hold times, boost appointment scheduling efficiency, and enhance care access
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and VideosNo images available
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Pricing
No information available.
Free Version
Free Trial
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Pricing
Free
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationApoointly
Founded: 2025
United States
apoointly.com
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Company InformationZocdoc
Founded: 2007
United States
www.zocdoc.com/about/ai-phone-assistant/
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Integrations
Google Cloud Platform
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