AntWorks RPA

AntWorks RPA

AntWorks
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About

Manage, measure and maximize the productivity of your flexible digital workforce in real-time. Build intelligence into smart BOTs in a low-code/no-code environment. Configure up to 50 cognitive BOTs and run them with minimal downtime. Multi-skilled BOTs in real time with minimal intervention for maximum productivity. Maximize productivity with BOTs that respond dynamically to changes in the operating environment. Manage your BOTs proactively; assign specific processes or activities and reassign where most needed. Auto failover management with pre-defined business continuity hardware designs. Deploy BOTs to different environments for operational flexibility and efficiency.

About

Intradiem is the only workforce automation solution that delivers guaranteed results while improving both agent engagement and the customer experience. Our powerful technology acts as an automated manager for the contact center with rules triggered in real-time by actual center conditions. We power over 1.2 billion automated actions annually and have saved our customers over $160 million in the past 2 years.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Organizations that want to address complex automation opportunities and scale across the enterprise

Audience

Contact Center, Operations, Workforce Management

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$0
For more information, please call us at 678-356-3500.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 4.5 / 5
ease 4.0 / 5
features 4.0 / 5
design 4.0 / 5
support 4.5 / 5

Pros & Cons from Real Users

Pros

  • Intradiem is currently providing Dynamic and need based contents delivery for Call Center Agents and that too in their Break time etc, thus interactive learning without overall impacting the business dynamics is the best part of Intradiem. This push contents strategy is very effective in Learning, Business News and Information and other related contents. Currently we are integrating Intradiem Module with Genesys Cloud as well, and the Professional Services Team of Intradiem is very knowledgeable and responsive.
  • Easy to use. Great customer support. Functionality that is relevant in todays world. Easy ticket system and self help options. Training for all levels.

Cons

  • Sometimes delayed response from Intradiem Professional Service. In terms of Product Cons, i have not heard any so far, however the Reporting structure is another domain for improvement. Speed of integrating with Genesys Cloud or Alveria etc can also be improved as currently it takes months for such integrations.
  • If I had to say something Data lake feature would be nice to extract data as required as opposed to reporting front end.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

AntWorks
Founded: 2015
Singapore
www.ant.works/antworks-rpa/

Company Information

Intradiem
Founded: 1995
United States
intradiem.com

Alternatives

Marvel.ai

Marvel.ai

KGiSL

Alternatives

Tungsten RPA

Tungsten RPA

Tungsten Automation
Datamatics TruBot

Datamatics TruBot

Datamatics

Categories

Categories

Robotic Process Automation (RPA) Features

Analytics
Attended Automation
Code-free Development
Image Recognition
Optical Character Recognition
Process Builder
Third Party Application Integration
Unattended Automation

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Workforce Management Features

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Workforce Optimization (WFO) Features

eLearning
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management

Integrations

Thrive Global

Integrations

Thrive Global
Claim AntWorks RPA and update features and information
Claim AntWorks RPA and update features and information
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