Amazon Lex

Amazon Lex

Amazon
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About

Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions. With Amazon Lex, the same deep learning technologies that power Amazon Alexa are now available to any developer, enabling you to quickly and easily build sophisticated, natural language, conversational bots (“chatbots”). With Amazon Lex, you can build bots to increase contact center productivity, automate simple tasks, and drive operational efficiencies across the enterprise. As a fully managed service, Amazon Lex scales automatically, so you don’t need to worry about managing infrastructure.

About

Ori is an enterprise-grade generative-AI platform built to automate and scale customer interactions across voice, chat, email, and messaging channels, with full compliance, auditability, and multilingual support. It delivers AI-powered chatbots and voice bots capable of handling the full customer journey; lead qualification, conversational sales, onboarding, customer support, collections, renewals, and retention. Its core features include multilingual and omnichannel support, intelligent conversation flows with context awareness and sentiment detection, real-time compliance and script adherence (for regulated industries like finance and insurance), full audit trails, and seamless handoffs to human agents when needed. It supports voice-based conversations (speech recognition, natural-language responses), chat/text conversations, email responders, and hybrid bot-plus-live-agent workflows.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Organizations that want to build a powerful chatbot

Audience

Financial services wanting a tool to automate and scale customer engagement, support, sales, collections and renewals with compliant, multilingual conversational-AI across multiple channels

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Amazon
Founded: 1994
United States
aws.amazon.com/lex/

Company Information

Ori
Founded: 2017
India
oriserve.com

Alternatives

kama DEI

kama DEI

kama.ai

Alternatives

Skit

Skit

Skit.ai
Dialogflow

Dialogflow

Google

Categories

Categories

Integrations

AWS AI Services
AWS App Mesh
Amazon CloudWatch
Axon Ivy
BotCore
Dimension Labs
Facebook Messenger
HubSpot CRM
Marketo
Microsoft Dynamics 365
PubNub
QuickBooks Online
QuickBooks Online Advanced
Slack
Smart IVR
Stackreaction
Twilio
UneeQ
WhatsApp
XCALLY

Integrations

AWS AI Services
AWS App Mesh
Amazon CloudWatch
Axon Ivy
BotCore
Dimension Labs
Facebook Messenger
HubSpot CRM
Marketo
Microsoft Dynamics 365
PubNub
QuickBooks Online
QuickBooks Online Advanced
Slack
Smart IVR
Stackreaction
Twilio
UneeQ
WhatsApp
XCALLY
Claim Amazon Lex and update features and information
Claim Amazon Lex and update features and information
Claim Ori and update features and information
Claim Ori and update features and information