Amazon Lex

Amazon Lex

Amazon
Modulate Velma

Modulate Velma

Modulate
+
+

Related Products

  • LM-Kit.NET
    28 Ratings
    Visit Website
  • Enterprise Bot
    23 Ratings
    Visit Website
  • Google Cloud Speech-to-Text
    361 Ratings
    Visit Website
  • Google AI Studio
    12 Ratings
    Visit Website
  • kama.ai
    8 Ratings
    Visit Website
  • Podium
    2,128 Ratings
  • Genesys Cloud CX
    1,803 Ratings
    Visit Website
  • AddSearch
    140 Ratings
    Visit Website
  • Zendesk
    7,748 Ratings
    Visit Website
  • Forethought
    167 Ratings
    Visit Website

About

Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions. With Amazon Lex, the same deep learning technologies that power Amazon Alexa are now available to any developer, enabling you to quickly and easily build sophisticated, natural language, conversational bots (“chatbots”). With Amazon Lex, you can build bots to increase contact center productivity, automate simple tasks, and drive operational efficiencies across the enterprise. As a fully managed service, Amazon Lex scales automatically, so you don’t need to worry about managing infrastructure.

About

Velma is a voice-native AI model developed by Modulate as part of a broader voice intelligence platform, designed to understand conversations directly from audio rather than relying on text transcripts. Unlike traditional systems that convert speech into text and analyze it with language models, Velma uses an Ensemble Listening Model (ELM), a specialized architecture that processes multiple dimensions of voice simultaneously, including tone, emotion, pacing, intent, and behavioral signals. This allows it to capture the full meaning of a conversation, not just the words spoken, recognizing nuances such as stress, deception, sarcasm, or escalation in real time. It operates by combining hundreds of specialized detectors, each focused on specific aspects of speech like emotional state, inappropriate conduct, or synthetic voice indicators, and then fusing those signals into higher-level insights about what is happening in a conversation.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Organizations that want to build a powerful chatbot

Audience

Enterprise operations and trust & safety teams that need real-time voice intelligence to monitor conversations, detect risk, and enforce compliance across human and AI interactions

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$0.25 per hour
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Amazon
Founded: 1994
United States
aws.amazon.com/lex/

Company Information

Modulate
Founded: 2019
United States
www.modulate.ai/velma

Alternatives

Alternatives

Dialogflow

Dialogflow

Google

Categories

Categories

Integrations

Slack
Zendesk
AWS AI Services
AWS App Mesh
AWS Lambda
Amazon DynamoDB
Amazon Web Services (AWS)
Axon Ivy
BotCore
Dimension Labs
Facebook
Facebook Messenger
HelpNow Agentic AI Platform
Microsoft Teams
Operata
PubNub
Quickwork
Rapport
WhosOn
XCALLY

Integrations

Slack
Zendesk
AWS AI Services
AWS App Mesh
AWS Lambda
Amazon DynamoDB
Amazon Web Services (AWS)
Axon Ivy
BotCore
Dimension Labs
Facebook
Facebook Messenger
HelpNow Agentic AI Platform
Microsoft Teams
Operata
PubNub
Quickwork
Rapport
WhosOn
XCALLY
Claim Amazon Lex and update features and information
Claim Amazon Lex and update features and information
Claim Modulate Velma and update features and information
Claim Modulate Velma and update features and information