Amadeus HotSOS

Amadeus HotSOS

Amadeus Hospitality
BellDesk AI

BellDesk AI

72Knots.AI LLC
+
+

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About

HotSOS by Amadeus Hospitality is a service optimization software designed to enhance hotel operations and guest satisfaction. It streamlines communication and task management among hotel staff, enabling quick responses to guest requests, maintenance issues, and housekeeping needs. By automating service workflows and providing real-time updates, HotSOS helps hotels operate more efficiently, reduce operational costs, and improve the guest experience. Its data-driven insights also allow hotel managers to monitor performance and make informed decisions to optimize service delivery.

About

BellDesk AI is a cloud-based hotel bell-desk and guest-service platform for managing luggage and service requests. Guests can contact Sophie, an AI concierge, by voice, text or the guest app; Sophie supports voice in more than 20 languages and in-app requests in five languages. Requests are routed to hotel staff for fulfillment. Staff use a mobile interface to clock in, review and accept jobs, record luggage intake and storage, and communicate with dispatch. Managers can monitor live activity, service-level indicators, department performance, guest metrics and staff leaderboards, and query operational information in plain language. BellDesk AI connects with Oracle OPERA Cloud to retrieve guest names, room numbers and stay dates. The platform also provides SMS notifications and property-specific onboarding for hotels and resorts.

Platforms Supported

Windows Not Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Hotel managers and hospitality teams seeking a tool to improve service delivery, efficiency, and guest satisfaction through advanced operational software

Audience

Hotels, resorts and casino hotels with a bell desk, concierge or luggage operation, including bell captains, front office managers, directors of rooms and hotel general managers.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$3 per month
Free Version Supported
Free Trial Not Supported

Pricing

$200/month
Plans have a $200 monthly minimum, with a $100 platform fee plus $2 per room per month. SMS usage and dedicated phone numbers incur additional charges. A 15-day free trial is available. There are no setup fees or contracts, and customers can cancel anytime.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Amadeus Hospitality
Founded: 1987
United States
www.amadeus-hospitality.com/service-optimization-software/hotsos/

Company Information

72Knots.AI LLC
Founded: 2026
United States
belldeskai.com

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Categories

Categories

Hotel Management Supported

Integrations

Infrasys POS Supported

Integrations

Infrasys POS Not Supported
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