Altek

Altek

Altek AI AS
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About

Altek is the AI inquiry conversion engine for hotels. Most tools in the category answer the guest email. Altek does the work behind the answer. Its AI email assistant is the most widely used part of the platform. Altek reads each guest email in over 100 languages, pulls live availability, rates and reservation details from Mews, Oracle OPERA Cloud, Visbook/BookVisit or Infor HMS, and prepares both the reply and the operations behind it: reservations created, modified and cancelled, guest notes added, payment links issued, restaurant tables and spa treatments booked from the same email thread. Front desk, booking and central reservations teams approve in about thirty seconds, instead of 5 to 15 minutes across four or five systems. Approval is the default, not the ceiling: each action type sits at draft, approve or auto-send, set per property and per risk level, with an audit trail.

About

High Trek POS is an all-in-one reservation, ticketing, point-of-sale, digital waiver, and customer management platform built for attractions and experience-based businesses. Manage online bookings, walk-up sales, group events, memberships, gift cards, waivers, merchandise, food and beverage, cash drawers, facility capacity, and resource scheduling from one connected system. Our group sales and CRM tools help teams manage inquiries, quotes, reservation holds, payments, automated follow-ups, and complex corporate or private events. Built-in email and SMS communication keeps guests informed and helps convert more inquiries into confirmed reservations. High Trek POS also offers customer self-service tools, centralized reporting, QuickBooks integration, and a single customer database across every sales channel. One platform to simplify operations, improve the guest experience, and grow revenue.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Reservations, front desk and central reservations teams at hotels and hotel groups, from independent boutique and resort properties to chains of 5 to 70 hotels

Audience

Entertainment, tour operators, and activity Companies

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$399/month
Free Version
Free Trial

Pricing

As low as 0.7% of sales.
No Contract, Pay as you go, no setup fees.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 4.9 / 5
ease 4.9 / 5
features 4.6 / 5
design 4.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • One-stop shop for end users to book online, pay, and complete waiver requirements. An intuitive backend to build new products, check-in guests, book walk-ups, and process payments. Integrates easily with our website, receipt printing hardware, and credit card processing hardware. Excellent customer service!
  • Ability to adjust orders, ease to train staff, and overall flow of the system. The system has combined many services we used to use.
  • 1-stop POS. High Trek handles our transactions locally and online, reservations, waivers and season passes. They receive feedback very well and work to clean up processes and improve both the customer experience and our guest experience all the time.
  • The integrated communication tools and texting features for reservations are terrific! This is an all-in-one solution.
  • It's easy to use. They are constantly improving adding features and updates. They listen to customer feedback and add features based on that feedback.

Cons

  • No repository of backend training videos or quick reference guides.
  • Inventory management isn't ideal. This isn't a deal breaker for us but isn't optimal to do workarounds.
  • It is our goal to only have to use 1 POS for all aspects of our business and HTP is working to improve the functions of their platform for F&B. It does not flow as smoothly as F&B-specific platforms.
  • The design could be improved - they go feature, first.
  • I'd like it to have a report writer instead of loading into excel.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Altek AI AS
Founded: 2024
Norway
www.altek.ai/

Company Information

High Trek POS
Founded: 2017
United States
www.hightrekpos.com

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FuseMetrix

FuseMetrix

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aReservation

aReservation

Indexic
aWaiver

aWaiver

Indexic

Categories

Categories

Event Booking Features

Attendee Management
Confirmation/Reminders
Discount/Coupon Management
Event Calendar
Marketing Management
Online Payments
Online Registration
Social Media Promotion
Wait List Management
Website Management

Reservations Features

Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management
Rate Management
Room Booking Management
Third Party Booking

Ticketing Features

Barcode / Ticket Scanning
Box Office Management
Concessions Management
Customer Database
Event Management
Fundraising Management
General Admission
Kiosk Ticketing
Mobile Ticketing
Online Ticketing
Onsite Ticketing
POS
Print-at-Home
Reserved Seating
Season Tickets
Ticket Brokering
VIP & Discount Tickets

Waiver Features

Customizable Templates
Data Export
Online Signing
QR Codes
Searchable Database
Status Tracking
Waiver Kiosk

Integrations

Fotaflo
GoHighLevel
QuickBooks Online

Integrations

Fotaflo
GoHighLevel
QuickBooks Online
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