Alorica ReVoLTAlorica
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About
Alorica ReVoLT is an AI-powered real-time voice translation platform designed to break down language barriers during live customer interactions. It enables bi-directional voice translation, grammar correction, and transcription across 75 languages and 200 regional dialects, with over 97% translation accuracy. By integrating this technology into a simple desktop application, organizations can deploy multilingual support without needing specialized agents for each language. Existing agents speak in their native tongue while AI handles translation and accent localization. ReVoLT also includes background noise cancellation for clearer conversations, and supports rapid scaling; a single multilingual queue can replace multiple regional language-specific teams. Because conversations are translated in real time, companies can deliver consistent, empathetic customer experiences globally, reduce operational overhead, and improve resolution metrics.
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About
Delivering conversational AI applications that evolve as the business grows requires a platform that is scalable, multilingual and device-independent. One that can seamlessly integrate with back end systems and third-party applications, support enterprise-level call and text volumes—but is also easy to use. Create more personalized and engaging customer experiences with CSG Conversational AI. Quickly create a wide range of conversational interfaces. Build once and deploy in multiple languages, across multiple platforms and channels. Natural language is an intuitive way for customers to interact with technology, letting them speak or type as they normally would instead of responding to prompts. Let customers connect with you across channels, speeding time to resolution, improving their brand experience and creating loyalty and advocacy.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Businesses and customer-service centers in search of a tool to serve customers in any language in real time without hiring multilingual staff
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Audience
Companies that need conversational AI software
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationAlorica
Founded: 1999
United States
www.alorica.com/alorica-revolt
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Company InformationCSG
Founded: 1994
United States
www.csgi.com/products/conversational-ai/
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Integrations
Alorica
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