AlloIntelligenceAlloBrain
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Related Products
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About
Understand the top areas of satisfaction and dissatisfaction of your customers at a very fine level. Discover your customers' irritations and their recommendations to implement action plans. Reduce the time of double listening to calls and monitoring tickets by using AlloIntelligence which analyzes 100% of conversations between your agents and your customers. Based on state of the art models, we refine the understanding models to fit the language of your customers and your environment. Uncover the root causes of the barriers to sales conversion and growth, and take action to address them. Replicate assignments across your team by identifying agent shortcomings and best practices. Understand what your customers think about your company and what matters to them.
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About
Launch your CX performance and insights into a new age. Happitu is a workforce and scripting platform that acts as your service team's personal coach, giving them the process, resources, and insights to deliver the perfect customer experience over the phone. It analyzes 100% of your interactions and highlights what your customers actually experience. With Happitu Vision, all of your customer calls are automatically recorded, analyzed, and scored against a variety of CX metrics. A comprehensive dashboard view immediately identifies opportunities for CX improvement and allows you to drill down to relevant moments in your customer interactions. Design your own metrics to monitor unique and changing customer interactions. Easily search for calls by sentiment and quickly identify where those key moments occur. Happitu guide supports you agents by guiding them through every interaction with custom workflows, responsive scripting, and dynamic help topics.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Organizations wanting a complete Conversation Intelligence platform
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Audience
Businesses in need of a tool providing resources and insights to manage their interaction and deliver the perfect customer experience
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
$25 per month
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationAlloBrain
Founded: 2020
France
www.allobrain.com/allointelligence
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Company InformationHappitu
United States
happitu.com
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Categories |
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Integrations
No info available.
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Integrations
No info available.
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