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About

Allego’s learning and enablement platform elevates performance for sales and other teams by combining learning, content, and collaboration into one app, designed for the flow of work. With Allego, teams onboard faster, confidently deliver the right messaging and collateral, rapidly adopt content and best practices, coach and practice more frequently, and collaborate more effectively with peers and the home office.

About

The VoiceOps Coaching Enablement Platform unlocks the value of call center sales and collections conversations by making coaches more effective. It is built upon the Behavior Change Cycle methodology — helping coaches measure key behaviors, snap right to the most coachable moments in each call, build trust with reps through frequent and objective coaching, and drive better customer conversations. It’s a win-win-win: Call center reps get more from coaches, companies get more from their reps, and customers get more value from every call experience. VoiceOps has made data quality a priority as the foundation for true coaching enablement. The company has invested significant expertise and resources to create a technical data operation that serves industry-leading data quality. VoiceOps has amassed hundreds of industry-specific data sets for model training. This, combined with a human-in-the-loop QA process, creates data quality that customers trust and value at a premium.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Enterprise and Mid-Market companies in High Tech, Financial Services, Life Sciences, and beyond.

Audience

Call center sales and collections teams

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Allego
Founded: 2013
United States
www.allego.com

Company Information

VoiceOps
Founded: 2016
United States
voiceops.com

Alternatives

Alternatives

QEval

QEval

Etech Global Services
Gryphon ONE

Gryphon ONE

Gryphon.ai

Categories

Categories

Call Center Supported
Call Tracking Supported
Sales Coaching Supported

Conversation Intelligence Features

Account Health Alerts Supported
AI Insights Supported
Call Analytics Supported
Call Recording Supported
Call Recording Cloud Storage Supported
Call Snippets Supported
Call Transcription Supported
Call/Meeting Sharing Supported
Sales Coaching Supported
Topic Tags Supported
Topic-Based Analytics Supported
Video Conferencing Analytics Not Supported
Win/Loss Analysis Supported

Sales Coaching Features

Assessments Supported
Audio / Video Conferencing Supported
Built-In Course Authoring Supported
Call Recording Supported
Gamification Supported
Goal Setting / Tracking Supported
Learning Plans Supported
Onboarding Supported
Performance Metrics Supported

Conversational AI Features

Code-free Development Not Supported
Contextual Guidance Not Supported
For Developers Not Supported
Intent Recognition Not Supported
Multi-Languages Supported
Omni-Channel Supported
On-Screen Chats Not Supported
Pre-configured Bot Supported
Reusable Components Not Supported
Sentiment Analysis Supported
Speech Recognition Supported
Speech Synthesis Supported
Virtual Assistant Supported

Learning Management Systems (LMS) Features

Academic / Education Supported
Asynchronous Learning Supported
Blended Learning Supported
Built-In Course Authoring Supported
Corporate / Business Supported
Customizable Not Supported
eCommerce Supported
eLearning Companies Supported
Gamification Supported
Learner Portal Supported
Mobile Learning Supported
Open Source Not Supported
SCORM Compliance Supported
Synchronous Learning Not Supported
Video Conferencing Not Supported

Mobile Learning Features

Academic / Education Not Supported
Asynchronous Learning Supported
Blended Learning Supported
Built-In Course Authoring Supported
Certification Management Supported
Content Management Supported
Corporate / Business Supported
eCommerce Not Supported
Employee Training Supported
Engagement Monitoring Supported
Gamification Supported
Media Management Supported
Skills Tracking Supported
Social Learning Supported
Student Portal Not Supported
Synchronous Learning Not Supported
Testing / Assessments Supported
Training Companies Supported
Video Conferencing Not Supported
Virtual Classroom Not Supported

Sales Analytics Features

Collaboration Tools Supported
Dashboards Supported
Forecasting Analytics Not Supported
Ideal Customer Profile (ICP) Not Supported
Lead Analytics Not Supported
Pipeline Management Not Supported
Predictive Forecasting Not Supported
Predictive Lead Scoring Not Supported
Sales Intelligence Reporting Not Supported

Sales Content Management Features

Audio / Video Recording Supported
Audio File Management Supported
Branded Sales Content Supported
Centralized Sales Content Repository Supported
Collaboration Tools Supported
Content Recommendations Supported
Email Management Not Supported
Engagement Analytics Supported
Interaction Tracking Supported
Personalization Supported
Sales Partner Management Supported
Sales Training / Onboarding Supported
Video File Management Supported

Sales Enablement Features

Collaboration Supported
Contact Management Not Supported
Content Management Supported
Document Management Supported
Goals / Quota Management Not Supported
Lead Management Not Supported
Meeting Management Supported
Performance Management Not Supported
Presentation Management Supported
Proposal Management Not Supported
Territory Management Not Supported
Training Management Supported

Sales Training Features

Analytics / Reporting Supported
Assessment Management Supported
Built-in Course Authoring Supported
Certification Management Supported
Customizable Branding Supported
Gamification Supported
Learning Management Supported
Microlearning Supported
Onboarding Supported
Practice Tools Supported
Progress Tracking Supported
Video Assessments Supported

Training Features

Academic / Education Supported
Asynchronous Learning Supported
Blended Learning Supported
Built-In Course Authoring Supported
Built-in LMS Supported
Certification Management Supported
Corporate / Business Supported
eCommerce Supported
Learner Portal Supported
Mobile Learning Supported
Simulation Supported
Synchronous Learning Not Supported
Training Companies Supported

Conversation Intelligence Features

Account Health Alerts Not Supported
AI Insights Supported
Call Analytics Supported
Call Recording Supported
Call Recording Cloud Storage Supported
Call Snippets Supported
Call Transcription Supported
Call/Meeting Sharing Not Supported
Sales Coaching Supported
Topic Tags Not Supported
Topic-Based Analytics Not Supported
Video Conferencing Analytics Not Supported
Win/Loss Analysis Not Supported

Sales Coaching Features

Assessments Supported
Audio / Video Conferencing Not Supported
Built-In Course Authoring Not Supported
Call Recording Supported
Gamification Supported
Goal Setting / Tracking Supported
Learning Plans Supported
Onboarding Supported
Performance Metrics Supported

Call Center Features

Blended Call Center Not Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Not Supported
Escalation Management Not Supported
Inbound Call Center Supported
IVR / Voice Recognition Not Supported
Manual Dialer Not Supported
Outbound Call Center Supported
Predictive Dialer Not Supported
Progressive Dialer Not Supported
Queue Management Not Supported
Real-time Chat Not Supported
Reporting/Analytics Supported

Call Tracking Features

Call Log Not Supported
Call Recording Supported
Call Routing Supported
Caller Identification Not Supported
Campaign Management Not Supported
Conversion Tracking Supported
CRM Supported
IVR / Voice Recognition Supported
Keyword Tracking Supported

Integrations

Aircall Supported
Cornerstone Saba Supported
Fuze Not Supported
Google Chrome Supported
HubSpot CRM Supported
InMoment Supported
LinkedIn Sales Navigator Supported
MyWiFi Networks Not Supported
Okta Supported
OneLogin Supported
SAP SuccessFactors Supported
SAP SuccessFactors Learning Supported
Salesforce Supported
Salesloft Supported
Terminus Supported
Workday Extend Supported
Xoxoday Supported

Integrations

Aircall Not Supported
Cornerstone Saba Not Supported
Fuze Supported
Google Chrome Not Supported
HubSpot CRM Not Supported
InMoment Not Supported
LinkedIn Sales Navigator Not Supported
MyWiFi Networks Supported
Okta Not Supported
OneLogin Not Supported
SAP SuccessFactors Not Supported
SAP SuccessFactors Learning Not Supported
Salesforce Not Supported
Salesloft Not Supported
Terminus Not Supported
Workday Extend Not Supported
Xoxoday Not Supported
Claim Allego and update features and information
Claim Allego and update features and information
Claim VoiceOps and update features and information
Claim VoiceOps and update features and information