Related Products
|
||||||
About
Allego’s learning and enablement platform elevates performance for sales and other teams by combining learning, content, and collaboration into one app, designed for the flow of work. With Allego, teams onboard faster, confidently deliver the right messaging and collateral, rapidly adopt content and best practices, coach and practice more frequently, and collaborate more effectively with peers and the home office.
|
About
The VoiceOps Coaching Enablement Platform unlocks the value of call center sales and collections conversations by making coaches more effective. It is built upon the Behavior Change Cycle methodology — helping coaches measure key behaviors, snap right to the most coachable moments in each call, build trust with reps through frequent and objective coaching, and drive better customer conversations.
It’s a win-win-win: Call center reps get more from coaches, companies get more from their reps, and customers get more value from every call experience.
VoiceOps has made data quality a priority as the foundation for true coaching enablement. The company has invested significant expertise and resources to create a technical data operation that serves industry-leading data quality. VoiceOps has amassed hundreds of industry-specific data sets for model training. This, combined with a human-in-the-loop QA process, creates data quality that customers trust and value at a premium.
|
|||||
Platforms Supported
Windows
Supported
Mac
Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
|
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
|
|||||
Audience
Enterprise and Mid-Market companies in High Tech, Financial Services, Life Sciences, and beyond.
|
Audience
Call center sales and collections teams
|
|||||
Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
|
Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
|
|||||
API
Offers API
Supported
|
API
Offers API
Supported
|
|||||
Screenshots and Videos |
Screenshots and Videos |
|||||
Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
|
Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
|
|||||
Reviews/
|
Reviews/
|
|||||
Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
|
Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
|
|||||
Company InformationAllego
Founded: 2013
United States
www.allego.com
|
Company InformationVoiceOps
Founded: 2016
United States
voiceops.com
|
|||||
Alternatives |
Alternatives |
|||||
|
|
||||||
|
|
||||||
Categories |
Categories |
|||||
Conversation Intelligence Features
Account Health Alerts
Supported
AI Insights
Supported
Call Analytics
Supported
Call Recording
Supported
Call Recording Cloud Storage
Supported
Call Snippets
Supported
Call Transcription
Supported
Call/Meeting Sharing
Supported
Sales Coaching
Supported
Topic Tags
Supported
Topic-Based Analytics
Supported
Video Conferencing Analytics
Not Supported
Win/Loss Analysis
Supported
Sales Coaching Features
Assessments
Supported
Audio / Video Conferencing
Supported
Built-In Course Authoring
Supported
Call Recording
Supported
Gamification
Supported
Goal Setting / Tracking
Supported
Learning Plans
Supported
Onboarding
Supported
Performance Metrics
Supported
Conversational AI Features
Code-free Development
Not Supported
Contextual Guidance
Not Supported
For Developers
Not Supported
Intent Recognition
Not Supported
Multi-Languages
Supported
Omni-Channel
Supported
On-Screen Chats
Not Supported
Pre-configured Bot
Supported
Reusable Components
Not Supported
Sentiment Analysis
Supported
Speech Recognition
Supported
Speech Synthesis
Supported
Virtual Assistant
Supported
Learning Management Systems (LMS) Features
Academic / Education
Supported
Asynchronous Learning
Supported
Blended Learning
Supported
Built-In Course Authoring
Supported
Corporate / Business
Supported
Customizable
Not Supported
eCommerce
Supported
eLearning Companies
Supported
Gamification
Supported
Learner Portal
Supported
Mobile Learning
Supported
Open Source
Not Supported
SCORM Compliance
Supported
Synchronous Learning
Not Supported
Video Conferencing
Not Supported
Mobile Learning Features
Academic / Education
Not Supported
Asynchronous Learning
Supported
Blended Learning
Supported
Built-In Course Authoring
Supported
Certification Management
Supported
Content Management
Supported
Corporate / Business
Supported
eCommerce
Not Supported
Employee Training
Supported
Engagement Monitoring
Supported
Gamification
Supported
Media Management
Supported
Skills Tracking
Supported
Social Learning
Supported
Student Portal
Not Supported
Synchronous Learning
Not Supported
Testing / Assessments
Supported
Training Companies
Supported
Video Conferencing
Not Supported
Virtual Classroom
Not Supported
Sales Analytics Features
Collaboration Tools
Supported
Dashboards
Supported
Forecasting Analytics
Not Supported
Ideal Customer Profile (ICP)
Not Supported
Lead Analytics
Not Supported
Pipeline Management
Not Supported
Predictive Forecasting
Not Supported
Predictive Lead Scoring
Not Supported
Sales Intelligence Reporting
Not Supported
Sales Content Management Features
Audio / Video Recording
Supported
Audio File Management
Supported
Branded Sales Content
Supported
Centralized Sales Content Repository
Supported
Collaboration Tools
Supported
Content Recommendations
Supported
Email Management
Not Supported
Engagement Analytics
Supported
Interaction Tracking
Supported
Personalization
Supported
Sales Partner Management
Supported
Sales Training / Onboarding
Supported
Video File Management
Supported
Sales Enablement Features
Collaboration
Supported
Contact Management
Not Supported
Content Management
Supported
Document Management
Supported
Goals / Quota Management
Not Supported
Lead Management
Not Supported
Meeting Management
Supported
Performance Management
Not Supported
Presentation Management
Supported
Proposal Management
Not Supported
Territory Management
Not Supported
Training Management
Supported
Sales Training Features
Analytics / Reporting
Supported
Assessment Management
Supported
Built-in Course Authoring
Supported
Certification Management
Supported
Customizable Branding
Supported
Gamification
Supported
Learning Management
Supported
Microlearning
Supported
Onboarding
Supported
Practice Tools
Supported
Progress Tracking
Supported
Video Assessments
Supported
Training Features
Academic / Education
Supported
Asynchronous Learning
Supported
Blended Learning
Supported
Built-In Course Authoring
Supported
Built-in LMS
Supported
Certification Management
Supported
Corporate / Business
Supported
eCommerce
Supported
Learner Portal
Supported
Mobile Learning
Supported
Simulation
Supported
Synchronous Learning
Not Supported
Training Companies
Supported
|
Conversation Intelligence Features
Account Health Alerts
Not Supported
AI Insights
Supported
Call Analytics
Supported
Call Recording
Supported
Call Recording Cloud Storage
Supported
Call Snippets
Supported
Call Transcription
Supported
Call/Meeting Sharing
Not Supported
Sales Coaching
Supported
Topic Tags
Not Supported
Topic-Based Analytics
Not Supported
Video Conferencing Analytics
Not Supported
Win/Loss Analysis
Not Supported
Sales Coaching Features
Assessments
Supported
Audio / Video Conferencing
Not Supported
Built-In Course Authoring
Not Supported
Call Recording
Supported
Gamification
Supported
Goal Setting / Tracking
Supported
Learning Plans
Supported
Onboarding
Supported
Performance Metrics
Supported
Call Center Features
Blended Call Center
Not Supported
Call Logging
Supported
Call Recording
Supported
Call Scripting
Supported
Campaign Management
Supported
Database
Not Supported
Escalation Management
Not Supported
Inbound Call Center
Supported
IVR / Voice Recognition
Not Supported
Manual Dialer
Not Supported
Outbound Call Center
Supported
Predictive Dialer
Not Supported
Progressive Dialer
Not Supported
Queue Management
Not Supported
Real-time Chat
Not Supported
Reporting/Analytics
Supported
Call Tracking Features
Call Log
Not Supported
Call Recording
Supported
Call Routing
Supported
Caller Identification
Not Supported
Campaign Management
Not Supported
Conversion Tracking
Supported
CRM
Supported
IVR / Voice Recognition
Supported
Keyword Tracking
Supported
|
|||||
Integrations
Aircall
Supported
Cornerstone Saba
Supported
Fuze
Not Supported
Google Chrome
Supported
HubSpot CRM
Supported
InMoment
Supported
LinkedIn Sales Navigator
Supported
MyWiFi Networks
Not Supported
Okta
Supported
OneLogin
Supported
|
Integrations
Aircall
Not Supported
Cornerstone Saba
Not Supported
Fuze
Supported
Google Chrome
Not Supported
HubSpot CRM
Not Supported
InMoment
Not Supported
LinkedIn Sales Navigator
Not Supported
MyWiFi Networks
Supported
Okta
Not Supported
OneLogin
Not Supported
|
|||||
|
|
|