AlertMiner

AlertMiner

AutoAlert
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About

We make all of your data actionable. AutoAlert’s behavior-predicting platform identifies customers who can upgrade today. AlertMiner merges thousands of customer metrics into a single snapshot for a clear path of engagement. Predictive analytics score shows your top opportunities. Easy-to-read alerts tell you why. Dynamic phone scripts make phone calls a breeze. AutoAlert created the automotive industry’s first CXM (Customer Experience Management) Platform and is “Building for the Future” as a leader and innovator in automotive intelligence software. AlertMiner tells you which customers are the most likely to buy today, at the highest profit to car dealerships. The AutoAlert platform is designed for easy use by every dealership department, uniting teams around data to increase sales and service opportunities and provide a seamless customer experience. AutoAlert leads the industry in innovative data-mining software solutions that help build customer relationships and strengthen loyalty.

About

Volie is a communication platform built specifically for automotive BDCs. It helps dealerships manage inbound and outbound calls, texts, and campaigns more efficiently. With real-time data syncing, customizable scripting, performance metrics, and AI-powered tools like Pulse, Volie ensures that every customer interaction is tracked, measured, and optimized, allowing BDC teams to drive more appointments and deliver a better customer experience. Unlike generic call center software, Volie is purpose-built for the automotive industry, especially service BDCs. Every feature is designed to address dealership-specific workflows, data, and performance growth.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies seeking a data mining solution to merge customer metrics into a single snapshot for a clear path of engagement

Audience

Automotive dealerships with a service and/or sales BDC.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

Volie’s pricing is tailored based on your setup—whether you're a single-store operation, have a centralized BDC, or run separate sales and service BDCs. We offer flexible plans tailored to your needs, with volume discounts available for multiple stores.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 5.0 / 5
ease 4.8 / 5
features 4.8 / 5
design 4.6 / 5
support 4.6 / 5

Pros & Cons from Real Users

Pros

  • Support is excellent... Success coach is always in communication with us on a weekly/ biweekly basis to address our concerns and provide us with our progress and there is a weekly management training you can take as well.
  • I enjoy Volie for their amazing reports, the hand free calling, and how it really holds all of your employees accountable.
  • Volie has been a game changer for our team. It’s super easy to use, keeps everyone on the same page, and makes tracking results way less of a headache. We’ve saved a ton of time and it’s helped us stay way more organized. Plus, it makes reaching out to customers smoother and more effective. Honestly, it’s made our day-to-day so much easier.
  • The customer support is second to none. The ease of use and the ability to immediately double productivity by streamlining a call center has been unheard of in the automotive industry until now. Volie is constantly improving and innovating.
  • Increases agent productivity, customizable platform, reduces missed opportunities, ease to use for both agents and management, resourceful reporting.

Cons

  • I don't know of any cons that I can think of at the moment
  • The text messages and email function could be easier to use. Theres no notifications, you can scroll or search. Text messages get missed.
  • Volie’s been really helpful overall, but there are a couple things that could be better. Sometimes it takes a little while to get used to the setup, and there are features we wish were a bit more customizable. Every now and then we do have issues come up but their team is always on it to make sure the aim to get it fixed ASAP. Nothing major, but a few tweaks would definitely make it even smoother!
  • No one is perfect and i have tried to find a negative, but there are none
  • Occasional lags in phone calls where the phones are not matching up on the conversation.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

AutoAlert
United States
www.AutoAlert.com

Company Information

Volie
Founded: 2017
United States
www.volie.com

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Categories

Categories

Automotive CRM Features

Call Logging
Contact Management
Customer Support
Inventory Management
Lease Management
List Management
Marketing Automation
Product Catalog
Quotes / Proposals
Service Department Management
Showroom Management
Territory Management

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Integrations

AlertMiner
CDK Global
DriveCentric
ProMax Unlimited
VinSolutions Connect CRM
Volie
Xtime
mScanAPI®

Integrations

AlertMiner
CDK Global
DriveCentric
ProMax Unlimited
VinSolutions Connect CRM
Volie
Xtime
mScanAPI®
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