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About

Technology has changed the way people like to communicate. Make guest communication easy and accessible through SMS or any messaging apps they prefer. Automated replies answer frequently asked questions, so guests don't have to wait around long for an answer. Use scheduled messaging to give guests a warm welcome, check in with them during their stay, and remind them about upcoming activities at the property. Use in-stay surveys to get a temperature check on how guests are enjoying their stay. You can solve any problems right away, helping guests have a better experience. Use hotel text-messaging to drive guest engagement and direct bookings today. Collect right information about the guests and upsell room upgrades, room services, early check-in, etc. List your property's policies on the registration forms for guests to agree to.

About

GuestService is a standalone product for the end-to-end guest engagement. You can take new orders and manage guest requests through the guest service online portals. With real-time, multi-language and multi-platform, you can serve your guests in all areas of the web, mobile, kiosk and lobby. Satisfy your customers, increase customer loyalty, increase your revenues with a single product. GuestService ensures that the best service is always given to your guests.They send their requests, orders, and follow their status without a language barrier and contactless by the mobile. Your guest knows your hotels, your services and nearby places and takes advantage of the digital concierge service. No additional setup cost. Choose your package and instantly start using it instantly. If you require support during the setup phase, our online chat team is always with you.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Hotels looking for a guest messaging solution

Audience

Hotels interested in a powerful guest engagement app and platform

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

€99 per month
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Akia
Founded: 2018
United States
www.akia.com/solutions/guest-experience

Company Information

GuestService
United Kingdom
guestservice.net

Alternatives

Alternatives

INTELITY

INTELITY

Intelity

Categories

Guest Messaging Supported
Room Service Supported

Categories

Concierge Supported
Guest Messaging Supported
Menu Supported
Room Service Supported

Integrations

ASI PMS Supported
FLEXIPASS Supported
Infor HMS Supported
Jonas Chorum Supported
Knowcross Supported
Little Hotelier Supported
Maestro PMS Supported
Mews Supported
MyHMS Supported
Oracle Hospitality Reporting and Analytics Supported
OwnerRez Supported
Protel Cloud PMS Supported
RemoteLock Supported
ResortSuite PMS Supported
RoomKeyPMS Supported
RoomRaccoon Supported
Stayntouch PMS Supported
innRoad Supported
rezStream Cloud PMS Supported
roommaster Supported

Integrations

ASI PMS Not Supported
FLEXIPASS Not Supported
Infor HMS Not Supported
Jonas Chorum Not Supported
Knowcross Not Supported
Little Hotelier Not Supported
Maestro PMS Not Supported
Mews Not Supported
MyHMS Not Supported
Oracle Hospitality Reporting and Analytics Not Supported
OwnerRez Not Supported
Protel Cloud PMS Not Supported
RemoteLock Not Supported
ResortSuite PMS Not Supported
RoomKeyPMS Not Supported
RoomRaccoon Not Supported
Stayntouch PMS Not Supported
innRoad Not Supported
rezStream Cloud PMS Not Supported
roommaster Not Supported
Claim Akia and update features and information
Claim Akia and update features and information
Claim GuestService and update features and information
Claim GuestService and update features and information