Aha!

Aha!

Aha! Labs
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About

Aha! is the world's #1 product management software. We help more than 1 million product builders go from discovery to delivery and bring their strategy to life. Our integrated tools empower teams to go from discovery to delivery with AI. The suite includes Aha! Roadmaps, Aha! Discovery, Aha! Ideas, Aha! Whiteboards, Aha! Builder, Aha! Develop, Aha! Teamwork, and Aha! Knowledge. Each product serves a clear purpose: Aha! Roadmaps is the complete product management solution. Aha! Discovery is the new way to manage customer interviews. Aha! Ideas is the comprehensive idea management solution. Aha! Whiteboards is the visual space for product innovation. Aha! Builder is the fastest way to create trusted business applications. Aha! Develop is the agile tool that links strategy to delivery. Aha! Teamwork is the flexible project management tool. Aha! Knowledge is the product information hub.

About

OneDesk combines Helpdesk & Project Management into one software application. No need to purchase, integrate and switch between other multiple applications. Your team can support your customers and work on their projects in one place. Aimed at SMBs as well as departments within large enterprises, OneDesk is frequently used by project managers, customer service agents, IT technicians, professional services and much more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows customizable to meet your organization's needs. The interface is clean and structural. Navigation consists of selecting an application, project level and view layout. Breadcrumbs will indicate where you are in OneDesk. Tickets and tasks are 'Items' while organization, portfolio, project and sub-folders are 'Containers'. OneDesk is easy to use and quick to set up. The learning curve depends on the complexity of the workflows you create.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Audience

Product managers, product owners, startup founders / entrepreneurs, engineering directors, and more

Audience

IT companies, IT department, Engineering, Financial, Nonprofit, Creative & Design Services, Public Relations Agencies, Marketing, VARS & Systems Integrators,Software, Consulting, Product Design & Manufacturing, Managed Service Providers,

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$59 per user per month
Premium - $59 per user per month
Enterprise - $99 per product owner or contributor per month
Enterprise + - $149 per product owner or contributor per month
Free Version Not Supported
Free Trial Supported

Pricing

$9/user/month
$9/user/month (if billed yearly)
$11/user/month (if billed monthly)
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 4.3 / 5
ease 4.7 / 5
features 4.5 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.9 / 5
design 4.7 / 5
support 4.9 / 5

Pros & Cons from Real Users

Pros

  • Through the analysis of the market and the customer information is derived that is used to map out relevant strategic imperatives and build a feasible business model.
  • Aha! has enabled me and other clients to focus on product management and roadmapping that improves productivity in our organization.
  • When I was working at a major Fortune 500 company with cloud offerings as a software engineer, I was assigned to help improve the productivity of one of our product manager teams. One thing they were doing was using Aha! to share our product roadmaps and timelines with potential clients, but since we had so many different types of products under different branding strategies, this meant each client needed multiple Aha! accounts. Fortunately, Aha! had an API which allowed me to automate this account creation process. And the Aha! staff was extremely helpful throughout, assisting me via email to clarify any questions I had.

Cons

  • It is fully web-based and can be downloaded for desktop use but not for mobile use.
  • It's been a while now ever since I started using Aha!, and I have never experienced challenges.
  • I can't really speak to how Aha! can be improved for its non-developer users, like the ones who actually make or use the roadmaps since that wasn't my role. But the API did have some rate limiting, or displayed a limited amount of info per page, and you had to request the next page with a different API call if I remember correctly. This is probably standard practice though.

Pros & Cons from Real Users

Pros

  • The user interface is appealing and incredibly easy to use. Its support ticketing works flawlessly, and also auto-captures support ID from replied emails. Knowledge-based self-service feature. Easy to migrate from another helpdesk platform. It has a separate tab for closed, ongoing and open projects.
  • From customer support solution to project management, everything works seamlessly on the OneDesk platform. The project tracking works very well also we can interact with clients at the same time. It saves time and effort of installation.
  • OneDesk is a great tool for projects and customer helpdesk solution. It's easy to use, provides great visualization on tickets and project status, automation in support, and self knowledge base section. We are very happy with this solution.
  • OneDesk with many abilities. It's an extraordinary business tool that provides multiple services. On the positive side, it provides one software to manage help desk and projects. Bringing OneDesk into the organization wasn't difficult.
  • My favorite thing about OneDesk is, it eliminates the separate different business tools to manage projects and helpdesk into one desk to manage multiple business services. It increases transparency in business and customer management. Everyone in my team loved this tool.

Cons

  • There are not many things for project management. Project progress tracking is not reliable.
  • Customizations are not that easy on this platform.
  • Live chat freezes a few times. Otherwise it's a good tool.
  • There isn't anything that we didn't liked about this.
  • Hardly ever found any difficulty on this platform.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Aha! Labs
Founded: 2013
United States
www.aha.io

Company Information

OneDesk
Founded: 2008
Canada
www.onedesk.com

Alternatives

Modern Requirements4DevOps

Modern Requirements4DevOps

Modern Requirements

Alternatives

VisionFlow

VisionFlow

Visionera
Aha!

Aha!

Aha! Labs

Categories

Categories

Product Lifecycle Management Features

Change Management Not Supported
Compliance Management Not Supported
Cost Tracking Not Supported
Design Management Supported
Document Management Supported
Product Data Management Not Supported
Project Management Supported
Requirements Management Supported
Supplier Management Not Supported

Product Management Features

Collaboration Supported
Feedback Collection Supported
Idea Management Supported
Milestone Tracking Supported
Prioritization Supported
Product Roadmapping Supported
Release Management Supported
Requirements Management Supported
Resource Management Supported
Workflow Management Supported

Product Roadmap Features

Collaboration Supported
Content Import / Export Supported
Diagramming Supported
Drag & Drop Supported
Feature Management Supported
Milestone Tracking Supported
Prioritization Supported
Requirements Management Supported
Workflow Management Supported

Project Management Features

Agile Methodologies Supported
Budget Management Not Supported
Client Portal Supported
Collaboration Tools Supported
Cost-to-Completion Tracking Supported
Customizable Templates Supported
Gantt Charts Supported
Idea Management Supported
Kanban Board Supported
Milestone Tracking Supported
Portfolio Management Supported
Resource Management Supported
Time & Expense Tracking Not Supported
Traditional Methodologies Supported

Project Portfolio Management Features

Budget Management Supported
Collaboration Supported
Dashboard Supported
Issue Management Supported
Milestone Tracking Supported
Portfolio Management Supported
Project Planning Supported
Requirements Management Supported
Resource Management Supported
Status Tracking Supported
Task Management Supported
Time & Expense Tracking Not Supported

Application Development Features

Access Controls/Permissions Supported
Code Assistance Not Supported
Code Refactoring Supported
Collaboration Tools Supported
Compatibility Testing Supported
Data Modeling Supported
Debugging Not Supported
Deployment Management Supported
Graphical User Interface Not Supported
Mobile Development Not Supported
No-Code Supported
Reporting/Analytics Supported
Software Development Not Supported
Source Control Supported
Testing Management Not Supported
Version Control Not Supported
Web App Development Not Supported

Application Lifecycle Management Features

Administrator Level Control Not Supported
Defect Tracking Not Supported
Iteration Planning Supported
Project Management Supported
Release Management Supported
Requirements Review Supported
Task Management Supported
Test Case Tracking Not Supported
User Level Management Not Supported
Version Control Not Supported

Business Plan Features

Business Plan Templates Supported
Collaboration Supported
Dashboard Supported
Financial Projections Supported
Financial Templates Supported
Fundraising Management Not Supported
Investor Management Not Supported
Pitch Presentation Not Supported
Social Sharing Not Supported
Step-by-Step Wizard Supported

Gantt Chart Features

Alerts/Notifications Supported
Capacity Monitoring Supported
Color Coding Supported
Dependency Tracking Supported
Drag & Drop Supported
Milestone Tracking Supported
Progress Tracking Supported
Task Management Supported
Templates Supported

IT Project Management Features

Bug Tracking Supported
Issue Management Supported
Milestone Tracking Supported
Percent-Complete Tracking Supported
Portfolio Management Supported
Prioritization Supported
Product Roadmapping Supported
Requirements Management Supported
Resource Management Supported
Status Tracking Supported
Supports Agile Supported
Supports Scrum Supported
Task Management Supported
Testing / QA Management Not Supported
Time & Expense Tracking Not Supported

Innovation Features

Collaboration Supported
Discussion Threads Supported
Engagement Monitoring Not Supported
Evaluation Workflow Supported
Feedback Management Supported
Gamification Not Supported
Idea Ranking Supported
Ideation / Crowdsourcing Supported
Open Innovation Not Supported
Polls / Voting Supported
Trend Tracking Supported

Kanban Features

Collaboration Tools Supported
Dependency Tracking Supported
KPI Monitoring Supported
Milestone Tracking Supported
Multi-Board Supported
Prioritization Supported
Project Planning Supported
Roadmapping Supported
Supports Scrum Supported
Task Management Supported
Time Tracking Not Supported

Marketing Planning Features

Budgeting & Forecasting Not Supported
Collaboration Supported
Flowchart Supported
Goal Setting / Tracking Supported
Marketing Calendar Supported
Media Planning Supported
Predictive Analytics Not Supported
Presentation Tools Supported
Project Tracking Supported
Spend Management Supported

Requirements Management Features

Automated Functional Sizing Not Supported
Automated Requirements QA Not Supported
Automated Test Generation Not Supported
Automated Use Case Modeling Not Supported
Change Management Supported
Collaboration Supported
History Tracking Not Supported
Prioritization Supported
Reporting Supported
Status Reporting Supported
Status Tracking Supported
Summary Reports Supported
Task Management Supported
To-Do List Supported
Traceability Not Supported
User Defined Attributes Not Supported

Product Lifecycle Management Features

Change Management Not Supported
Compliance Management Not Supported
Cost Tracking Supported
Design Management Supported
Document Management Not Supported
Product Data Management Supported
Project Management Supported
Requirements Management Supported
Supplier Management Not Supported

Product Management Features

Collaboration Supported
Feedback Collection Supported
Idea Management Supported
Milestone Tracking Supported
Prioritization Supported
Product Roadmapping Supported
Release Management Supported
Requirements Management Supported
Resource Management Supported
Workflow Management Supported

Product Roadmap Features

Collaboration Supported
Content Import / Export Supported
Diagramming Not Supported
Drag & Drop Supported
Feature Management Supported
Milestone Tracking Supported
Prioritization Supported
Requirements Management Supported
Workflow Management Supported

Project Management Features

Agile Methodologies Supported
Budget Management Supported
Client Portal Supported
Collaboration Tools Supported
Cost-to-Completion Tracking Supported
Customizable Templates Supported
Gantt Charts Supported
Idea Management Supported
Kanban Board Supported
Milestone Tracking Supported
Portfolio Management Supported
Resource Management Supported
Time & Expense Tracking Supported
Traditional Methodologies Supported

Project Portfolio Management Features

Budget Management Supported
Collaboration Supported
Dashboard Supported
Issue Management Supported
Milestone Tracking Supported
Portfolio Management Supported
Project Planning Supported
Requirements Management Supported
Resource Management Supported
Status Tracking Supported
Task Management Supported
Time & Expense Tracking Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Not Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Integrations

Dropbox Supported
Jira Supported
Jira Work Management Supported
Slack Supported
Stackreaction Supported
Trello Supported
Zapier Supported
Bitbucket Supported
CA Flowdock Supported
Hatica Supported
Hub Supported
Jellyfish Supported
Microsoft Power BI Supported
Microsoft Project Not Supported
Okta Not Supported
ProductLift Supported
Salesforce Not Supported
Zoho One Supported
Zoho Sprints Supported
Zoom Chat Supported

Integrations

Dropbox Supported
Jira Supported
Jira Work Management Supported
Slack Supported
Stackreaction Supported
Trello Supported
Zapier Supported
Bitbucket Not Supported
CA Flowdock Not Supported
Hatica Not Supported
Hub Not Supported
Jellyfish Not Supported
Microsoft Power BI Not Supported
Microsoft Project Supported
Okta Supported
ProductLift Not Supported
Salesforce Supported
Zoho One Not Supported
Zoho Sprints Not Supported
Zoom Chat Not Supported
Claim Aha! and update features and information
Claim Aha! and update features and information
Claim OneDesk and update features and information
Claim OneDesk and update features and information