Agentforce 360 for ManufacturingSalesforce
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KoaSalesforce
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Related Products
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About
Agentforce 360 for Manufacturing is Salesforce’s AI-powered CRM platform designed to unify the manufacturing value chain. It integrates customer, product, and asset data into one connected system to improve visibility and efficiency. The platform enables manufacturers to modernize commercial operations and streamline collaboration between sales and operations teams. AI agents support service teams by accelerating case resolution and automating warranty claims. Agentforce Manufacturing also enhances demand forecasting and opportunity management. Built on Salesforce’s AI CRM, it delivers real-time insights to improve decision-making and productivity. The solution helps manufacturers drive revenue growth while optimizing service and partner engagement.
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About
Salesforce Koa is Salesforce’s first CRM reasoning model for Agentforce, built on NVIDIA Nemotron and trained on 27 years of Salesforce CRM intelligence to reason through complex, multi-step enterprise work. It is grounded in nearly three decades of CRM deployments and post-trained on a proprietary synthetic dataset modeled on real business processes, workflows, and operational policies. Its training scenarios simulate the reasoning, tool use, and decision-making Agentforce agents perform across the customer lifecycle, from generating leads and qualifying opportunities to resolving service cases, spanning more than 14 industries. Koa is purpose-built for targeted CRM tasks and is evaluated on Salesforce CRM Bench using real-world workflows such as updating opportunities, routing cases, and scheduling follow-ups. Salesforce reports that it is 11% more precise at calling the right action, recalls customer context with 2.1 times greater reliability.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Agentforce 360 for Manufacturing is ideal for manufacturing enterprises seeking an AI-powered CRM platform to unify their value chain, modernize operations, and enhance customer and partner engagement
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Audience
Salesforce and enterprise CRM teams wanting to power AI agents that reason through complex customer, service, sales, and operational workflows
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationSalesforce
Founded: 1999
United States
www.salesforce.com/manufacturing/
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Company InformationSalesforce
Founded: 1999
United States
www.salesforce.com/agentforce/koa/
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Alternatives |
AlternativesNo Alternatives
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Categories |
Categories |
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Integrations
Collate
NVIDIA Nemotron
RenderDraw TakeOff Automation
Salesforce
Salesforce Agentforce
Salesforce Rebate Management
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Integrations
Collate
NVIDIA Nemotron
RenderDraw TakeOff Automation
Salesforce
Salesforce Agentforce
Salesforce Rebate Management
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