Dialpad SupportDialpad
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About
AgentDock is an AI-native customer engagement platform and unified interface for building, managing, and deploying production-ready AI agents and workflows. It is built around the idea that one AI can handle every customer across web, email, phone, text, Telegram, and WhatsApp, while the human team steps in only when it counts. The AI can answer routine questions, book appointments, approve or route refunds, follow up on quotes, send reminders, ask for reviews, recover quiet customers, and keep every interaction connected to customer history. AgentDock remembers context across visits and channels, so the next conversation starts with what the AI already knows: the customer’s history, lifetime value, intent, signals, previous outcomes, and best next step. When a situation needs a human, the platform hands off the full conversation, the signals it caught, and what worked last time, so the team does not start cold.
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About
Dialpad Support is a next-generation Agentic AI contact center platform. An AI-native platform that reasons, resolves, and delivers quality CX at scale. AI agents autonomously handle routine inquiries while freeing human agents to focus on complex, high-value interactions. Built-in connected intelligence analyzes voice and digital sentiment in real time, while live coaching, AI-driven scorecards, and operational visibility help managers optimize performance and workflows. Dialpad's Guardian layer ensures secure, governed AI deployment across the full agentic lifecycle. Seamless integrations with Salesforce, Zendesk, Microsoft Teams, Google Workspace, HubSpot, and more unify interaction history and customer data in one platform. Dual-cloud architecture delivers enterprise-grade resilience with a 100% uptime SLA.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Customer operations leaders at service businesses that need AI agents to manage conversations, follow-ups, handoffs, and customer retention across every channel
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Audience
Customer support managers and enterprise teams searching for a tool to automate routine interactions, coach agents in real time, and gain actionable insights across channels
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
Free
Free Version
Free Trial
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Pricing
$15/user/month
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationAgentDock
Founded: 2025
United States
agentdock.ai/
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Company InformationDialpad
Founded: 2011
United States
www.dialpad.com/ai-contact-center/
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Alternatives |
Alternatives |
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Categories |
Categories |
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Auto Dialer Features
Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys
Call Center Features
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Call Tracking Features
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
CRM
IVR / Voice Recognition
Keyword Tracking
Chatbot Features
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversation Intelligence Features
Account Health Alerts
AI Insights
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis
Customer Service Features
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Workforce Optimization (WFO) Features
eLearning
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
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Integrations
ADP Workforce Now
AutoReach
Cloze
Dialogflow
Help Scout
Helpwise
Integrately
Microsoft Azure
Microsoft Dynamics 365
Microsoft Outlook
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Integrations
ADP Workforce Now
AutoReach
Cloze
Dialogflow
Help Scout
Helpwise
Integrately
Microsoft Azure
Microsoft Dynamics 365
Microsoft Outlook
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