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About

A simple customer engagement solution that might care more about your customers than you do. We work as an extension of your existing customer support departments. A remote team dedicated to managing any or all of these areas of customer success. We believe in giving back. We believe that many disadvantaged people can be even more focused on customer service and customer loyalty because of their circumstances. We focus on hiring and training the best people, all based in North America, regardless of their disabilities and situations. This means you have people who truly care, and relate to your customers. We can scale up within minutes to handle the chat volume of the smallest start-up to the largest enterprise clients. With our largest clients growing at rates of 20,000 plus customers a day we understand scalability and how to handle extreme volumes without issue. We integrate with all of the major ERPs and CRMs.

About

Values-based support teams that align with your brand. A toolkit for growing companies. We custom-build a team to match your culture, your customer, and your business needs. Then we layer on the training, tools, customer insights, and more so your operation scales with quality and efficiency. Need help vetting your latest release? Our global network of Software QA professionals can help you meet release deadlines with peace of mind and ensure that your apps and website remain bug-free. We protect your brand like it’s our own. Our moderation associates and trust & safety specialists don’t just support your team, they become an extension of it, enforcing your community guidelines in any language and time zone. Regression and snapshot testing, refactor tests. System integration, functional, exploratory, and black box testing. User acceptance testing and localization testing. Policy and workflow consulting and online risk abatement.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies seeking a solution offering a remote support department to manage their clients and customers

Audience

Companies and businesses seeking a solution to outsource chat agents to improve their customer support services

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$10 per hour
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Advanced Chat Solutions
Founded: 2009
United States
acs.shrinkstack.com

Company Information

PartnerHero
www.partnerhero.com

Alternatives

Alternatives

PractiTest

PractiTest

H.S PractiTest
Testim

Testim

Tricentis

Categories

Managed Live Chat Supported

Categories

Managed Live Chat Supported

Integrations

Salesforce Supported
Zendesk Supported
Freshchat Not Supported
Freshdesk Not Supported
Front Not Supported
Google Workspace Not Supported
Gorgias Not Supported
Help Scout Not Supported
Intercom Not Supported
LiveChat Not Supported
Microsoft 365 Supported
Oracle Cloud Infrastructure Supported

Integrations

Salesforce Supported
Zendesk Supported
Freshchat Supported
Freshdesk Supported
Front Supported
Google Workspace Supported
Gorgias Supported
Help Scout Supported
Intercom Supported
LiveChat Supported
Microsoft 365 Not Supported
Oracle Cloud Infrastructure Not Supported
Claim Advanced Chat Solutions and update features and information
Claim Advanced Chat Solutions and update features and information
Claim PartnerHero and update features and information
Claim PartnerHero and update features and information