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About

A simple customer engagement solution that might care more about your customers than you do. We work as an extension of your existing customer support departments. A remote team dedicated to managing any or all of these areas of customer success. We believe in giving back. We believe that many disadvantaged people can be even more focused on customer service and customer loyalty because of their circumstances. We focus on hiring and training the best people, all based in North America, regardless of their disabilities and situations. This means you have people who truly care, and relate to your customers. We can scale up within minutes to handle the chat volume of the smallest start-up to the largest enterprise clients. With our largest clients growing at rates of 20,000 plus customers a day we understand scalability and how to handle extreme volumes without issue. We integrate with all of the major ERPs and CRMs.

About

Your customers are engaging with your brand, posting glowing compliments by day and outlandish complaints by night. When it comes to text, image, and video content moderation, you need an experienced Mod to represent and protect your brand with the right human touch. Across all platforms, languages, and regions, ModSquad is the premier resource for social and user-generated content moderation. Monitoring and engaging in conversations. Ensuring brand protection and audience safety. Reviewing chat-room, message boards and comments content. Escalating critical issues to stakeholders. Cross-platform strategies for moderation. Implementing behavior-management software. Chat and safety toolset recommendations. Coppa compliance and child safety best practices. Foreign-language/bilingual moderation. Tailored scheduled with full hours and/or 15-minute scans. Up to 24/7/365 available. Big or small projects welcome.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies seeking a solution offering a remote support department to manage their clients and customers

Audience

Global companies looking for moderation solutions to protect, represent and enhance their brand

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Advanced Chat Solutions
Founded: 2009
United States
acs.shrinkstack.com

Company Information

ModSquad
Founded: 2007
United States
modsquad.com/what-we-do/moderation/

Alternatives

Alternatives

Categories

Managed Live Chat Supported

Categories

Integrations

Microsoft 365 Supported
Oracle Cloud Infrastructure Supported
Salesforce Supported
Zendesk Supported

Integrations

Microsoft 365 Not Supported
Oracle Cloud Infrastructure Not Supported
Salesforce Not Supported
Zendesk Not Supported
Claim Advanced Chat Solutions and update features and information
Claim Advanced Chat Solutions and update features and information
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Claim ModSquad and update features and information