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About

Admin By Request EPM gives organizations control over who and what can elevate on their endpoints, without standing up servers, databases, or a dedicated admin team to run it. The model is least privilege: a user or an application receives the specific access its task requires and nothing more. This closes off a common attack route, since permanent local admin rights are what an attacker inherits when malware executes or a credential is stolen. Removing admin rights does not push users back into support queues. When someone needs a longer stretch of elevated work, they run an Admin Session that expires on its own. When they need only one program elevated, Run As Admin handles that alone and leaves the rest of the system unprivileged. Requests can be approved through the portal, the mobile app, or the API. Files receive an OPSWAT MetaDefender reputation check before elevation, and software that has already been vetted can clear automatically through pre-approval or the AI and Machine Learning approval engine. A single agent supports Windows, macOS, and Linux and behaves the same whether the endpoint is online or offline. Auditing and inventory are included as standard.

About

SecureLink is the leader in managing vendor privileged access and remote support for both highly regulated enterprise organizations and technology vendors. SecureLink serves more than 30,000 organizations worldwide. World-class companies across multiple industries including healthcare, financial services, legal, gaming, and retail rely on SecureLink’s secure, purpose-built platform. SecureLink is headquartered in Austin, Texas. Experience SecureLink's access management platforms for yourself. Fill out this form, and a SecureLink team member will reach out to you to set up a personalized demo so you can see our critical access management solutions in action. The implementation process which includes a dedicated project manager, server configuration, workflow consulting, and administrator training. A customized demo of the Enterprise Access, Customer Connect, Access Intelligence, or Privacy Monitor platform.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Growing businesses and enterprise organisations that need stronger endpoint access control, compliance, and privileged access management without operational overhead.

Audience

SecureLink functions best with any company that enlists the help of remote vendors or third parties and vendors that connect remotely to clients’ networks. Our top industries include healthcare, manufacturing, legal, gaming, and government. Specifically, our enterprise product resonates best with information security, information technology, and identity and access management teams. For our vendor product, our users are on the support side-- both customer and technical.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

Free Plan
Start with our lifetime Free Plan for up to 25 endpoints - all core features, no expiry, no credit card required.
Free Version
Free Trial

Pricing

SecureLink’s products are offered in pricing that is best for our users. For the enterprise product, SecureLink is priced per vendor (e.g. your vendor might have hundreds of support reps, but you are only charged for each unique vendor, not user). For our vendor product, the pricing is based on concurrent connections, so it depends on the number of clients you would need to connect to.
Free Version
Free Trial

Reviews/Ratings

Overall 4.6 / 5
ease 4.6 / 5
features 4.6 / 5
design 4.5 / 5
support 4.7 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Pros from Real Users

Pros

  • I like how easy it is to approve requests for admin requests and sessions. The ability to receive a push notification is beautiful. I love that there is an easy solution for users that don't have internet access as well. We did a demo of other similar software as well, and the software does not appear to handle offline users nearly as easy and intuitive as your software does.
  • It has been pretty easy to set up and use. It lets users get admin access when they need it without us having to give them permanent admin rights. It also gives IT more control over what users are installing.
  • Admin By Request provides a practical way to manage local administrator privileges without permanently giving users elevated access. It allows IT to maintain better control over endpoints while still giving users a straightforward way to request elevation when they legitimately need it. The approval process, auditing, and visibility into elevation requests are especially useful from an administrative and security perspective. It has helped us balance security with usability without creating unnecessary work for the IT team.
  • Offline mode was very important for us. Being able to give a challenge and response pin code to elevate users when they are in the field with no internet is what really sold us on this product
  • Admin By Request is easy to use and makes allowing users to install applications a breeze. It also makes it straightforward to let users manage settings on their Windows and Mac devices.
  • ABR is great at managing privileged access on both Windows and macOS. It allows greater control of what users can and cannot do on their systems, with the flexibility of being able to grant elevated privileges when needed.
  • This solution offers excellent control over applications, allowing administrators to manage access, policies, and user permissions with ease. The platform is highly intuitive and provides an outstanding ease of use, making it simple for both administrators and end users to navigate and adopt with minimal training. Additionally, the mobile app delivers a seamless experience, enabling users to stay productive and connected from anywhere while maintaining access to key features and functionality. Overall, it is a reliable and user-friendly solution that balances administration, usability, and mobility exceptionally well.
  • Ease of Implementation, Straight forward documentation and security requirements. Sales Support Rep where there to walk us all the way through,
  • Super easy to setup and roll out. Can set automation rules so apps are auto approved based on publisher or application reputation. Mobile device works quickly for responding to requests.
  • Easy to Setup Good Functionality Great Customer Support Lots of OS compatibilities Console interface is easy to use and works as intended.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Admin By Request
United States
www.adminbyrequest.com/en/endpoint-privilege-management

Company Information

SecureLink
Founded: 2003
United States
www.securelink.com

Alternatives

Alternatives

AweSun

AweSun

Aweray Remote

Categories

Categories

Privileged Access Management Features

Application Access Control
Behavioral Analytics
Credential Management
Endpoint Management
For MSPs
Granular Access Controls
Least Privilege
Multifactor Authentication
Password Management
Policy Management
Remote Access Management
Threat Intelligence
User Activity Monitoring

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Endpoint Protection Features

Activity Log
Antivirus
Application Security
Behavioral Analytics
Device Management
Encryption
Signature Matching
Web Threat Management
Whitelisting / Blacklisting

IT Management Features

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Single Sign On Features

Biometric
Credential Management
Identity Federation
Multifactor Authentication
Password Management
Policy Management
Social Sign On
User Management

Privileged Access Management Features

Application Access Control
Behavioral Analytics
Credential Management
Endpoint Management
For MSPs
Granular Access Controls
Least Privilege
Multifactor Authentication
Password Management
Policy Management
Remote Access Management
Threat Intelligence
User Activity Monitoring

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Remote Desktop Features

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Integrations

Active Directory
Splunk Cloud Platform
Authy
ChatGPT
Cisco Duo
CyberArk Privileged Access Manager
Delinea Cloud Access Controller
Lucidum
MetaDefender Vault
Microsoft Authenticator
Microsoft Entra ID
Microsoft Power BI
Microsoft Sentinel
Microsoft Teams
OPSWAT MetaDefender
OneLogin
Salesforce
ServiceNow
VirusTotal

Integrations

Active Directory
Splunk Cloud Platform
Authy
ChatGPT
Cisco Duo
CyberArk Privileged Access Manager
Delinea Cloud Access Controller
Lucidum
MetaDefender Vault
Microsoft Authenticator
Microsoft Entra ID
Microsoft Power BI
Microsoft Sentinel
Microsoft Teams
OPSWAT MetaDefender
OneLogin
Salesforce
ServiceNow
VirusTotal
Claim SecureLink and update features and information
Claim SecureLink and update features and information