ActivTrak

ActivTrak

Birch Grove Software
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About

ActivTrak helps enterprises drive operational efficiency through AI-powered workforce intelligence. Its award-winning platform transforms work activity data into actionable insights for workforce management, workforce productivity and workforce planning — enabling measurable ROI and stronger business outcomes. More than 9,500 organizations trust ActivTrak's technology, recognized by Deloitte's Technology Fast 500, Inc. 5000, TrustRadius, and G2. Backed by Sapphire Ventures and Elsewhere Partners, ActivTrak leads the way in privacy-first workforce data that fuels the future of intelligent work.

About

Define and Deliver Comprehensive Cybersecurity Services. Security threats continue to grow, and your clients are most likely at risk. Small- to medium-sized businesses (SMBs) are targeted by 64% of all cyberattacks, and 62% of them admit lacking in-house expertise to deal with security issues. Now technology solution providers (TSPs) are a prime target. Enter ConnectWise Cybersecurity Management (formerly ConnectWise Fortify) — the advanced cybersecurity solution you need to deliver the managed detection and response protection your clients require. Whether you’re talking to prospects or clients, we provide you with the right insights and data to support your cybersecurity conversation. From client-facing reports to technical guidance, we reduce the noise by guiding you through what’s really needed to demonstrate the value of enhanced strategy.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Business Owners and HR Professionals

Audience

MSPs

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$10/user/month billed annually
We’ve designed our plans with flexibility and scalability in mind. Each plan has been created to offer unmatched value while giving you the option of adding functionality a la carte based on your needs.
Free Version
Free Trial

Pricing

Contact ConnectWise for pricing
Free Version
Free Trial

Reviews/Ratings

Overall 3.8 / 5
ease 4.0 / 5
features 3.8 / 5
design 3.8 / 5
support 3.2 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 4.7 / 5
features 5.0 / 5
design 4.7 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • ActivTrak is a software that allows me to track my employees’ productivity at a bigger scale. It has a wide range of features that study many different factors that help track productivity and unproductivity. It has a main dashboard that easily displays a view of the overall productivity and gives a great summary during the day, and if I want to go more in-depth, I can easily see individual summaries and know which applications or websites the employees are using during work hours, what they are doing and if they are completing their daily tasks. It provides great reports that are very specific and helpful. ActivTrak allows me to set a thoughtful and organized plan in order to increase productivity, provide a great work balance, create a nice work environment and more, thanks to its insights and powerful management tools that help me have more organization around our business team as a whole, guide us to a powerful workflow and a better collaboration between us all. I like that it monitors everything without sacrificing privacy between employees and it captures screenshots during work hours to ensure that everything is being done and productivity is not being killed, it keeps the most important data private so employees are not worried about non-work related information being seen, which is something I appreciate as it also helps me focus only on the work aspect of things. Additionally, I also love the fact that this software works in real time and provides different updates about activity logs, goals, website usage, throughout the day so that I am updated on everything that is happening on my team, and can set alarms to be informed about something suspicious happening or someone not being productive, and can easily set future goals to ensure a well-done work environment that is pleasant to be in and actually helps increase productivity on our team.
  • The sales process was made easy. The application is easy to deploy (and fortunately easy to remove).
  • ActivTrak helps to boost team productivity. It auto enables time tracking feature to analyze employee work and performance. Reliable and excellent user interface.
  • Easy to track. Takes lots of snapshots. Easy to see what websites are productive and which are not.
  • Easy setup and configuration. Simple administration. Robust reporting with detail broken down to 5-minute blocks of time. The screenshot library is a great tool.

Cons

  • There is definitely a learning curve with this software, when I started using it, it felt too cluttered because of the amount of features that this software has, and it did not felt convenient because it did not provide great resources to start learning how to use it, it was very difficult to set everything up and start using it in our business. Also, I do find that the pricing plan is incredibly high per user and I would like to see more affordable plans coming out with less features because there are some features that I do not implement but they are included in the plan. It would be great to have a more affordable or customized plan that adjusts to small businesses, but other than those two points, ActivTrak is a software that has been working pretty well and does not present any issues when it comes to actively monitoring employees’ work hours, which was a main concern because I needed a tool that would work during all our shifts and I can easily monitor everything without coming across glitches or bugs while doing it, and I am relieved that it works perfectly without any inconvenience and provides a stable platform.
  • Completely ruined response time to salesforce.com and other internet resources even with their Chrome Extension "fix".
  • I never encountered any problems with this platform.
  • Some computers it's not tracking at all. Customer service was not helpful at all.
  • Sometimes the agent doesn't timeout so it shows long blocks of passive time overnight when the PC is locked but that is the only "issue" we found.

Pros & Cons from Real Users

Pros

  • The advantage of this tool is that it allows me to have total remote control over my equipment. it allows you to filter the equipment because it has an Endpoint detection and response technology. This makes it easier to react in the event of an attack.
  • ConnectWise offers intelligent software and expert services. It offers a unified management system that includes remote monitoring and management.
  • ConnectWise Fortify gives every inch of network and endpoint security. It offers an advanced scanner for any vulnerability search. The risk management and reports help to track and act on the loophole. It has great ability.

Cons

  • I don't have any problems since I use it, it meets my needs properly. Except that I had a bit of trouble acquiring it but with the support service it was finally very easy for me.
  • There is nothing negative to talk about in the software. It worked great for me.
  • It worked great for us. Nothing to share about any negative.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Birch Grove Software
Founded: 2009
United States
activtrak.com/

Company Information

ConnectWise
Founded: 1982
United States
www.connectwise.com/platform/security-management

Alternatives

Alternatives

Autotask PSA

Autotask PSA

Datto, a Kaseya company
DeskTime

DeskTime

Draugiem Group
ConnectWise SIEM

ConnectWise SIEM

ConnectWise

Categories

Categories

Computer Security Features

Anti Spam
Antivirus
Audit Trail
Compliance Management
Database Security Audit
File Access Control
Financial Data Protection
Maintenance Scheduling
Real Time Monitoring
Security Event Log
Virus Definition Update
Vulnerability Protection

Employee Engagement Features

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Employee Monitoring Features

Activity Monitoring
Browsing History
Email Monitoring
Keystroke Recording
Productivity Analysis
Remote Control
Screen Activity Recording
Time & Attendance
Time Tracking

Investigation Management Features

Contact Management
Data Management
Incident Management
Reporting & Statistics
Subject Profiles

Cloud Security Features

Antivirus
Application Security
Behavioral Analytics
Encryption
Endpoint Management
Incident Management
Intrusion Detection System
Threat Intelligence
Two-Factor Authentication
Vulnerability Management

Cybersecurity Features

AI / Machine Learning
Behavioral Analytics
Endpoint Management
Incident Management
IOC Verification
Tokenization
Vulnerability Scanning
Whitelisting / Blacklisting

Endpoint Detection and Response (EDR) Features

Behavioral Analytics
Blacklisting/Whitelisting
Continuous Monitoring
Malware/Anomaly Detection
Prioritization
Remediation Management
Root Cause Analysis

Endpoint Protection Features

Activity Log
Antivirus
Application Security
Behavioral Analytics
Device Management
Encryption
Signature Matching
Web Threat Management
Whitelisting / Blacklisting

Network Security Features

Access Control
Analytics / Reporting
Compliance Reporting
Firewalls
Internet Usage Monitoring
Intrusion Detection System
Threat Response
VPN
Vulnerability Scanning

Integrations

Active Directory
Asio by ConnectWise
Autotask PSA
Axis LMS
CyberQP
Halo Service Desk
HaloITSM
IT Glue
LogMeIn Rescue
Microsoft Teams
OpenText Core Endpoint Protection
Promys
QuickBooks Accountants
ScalePad Quoter
Slack
Trello
Xero
Zapier
Zendesk
monday AI work platform

Integrations

Active Directory
Asio by ConnectWise
Autotask PSA
Axis LMS
CyberQP
Halo Service Desk
HaloITSM
IT Glue
LogMeIn Rescue
Microsoft Teams
OpenText Core Endpoint Protection
Promys
QuickBooks Accountants
ScalePad Quoter
Slack
Trello
Xero
Zapier
Zendesk
monday AI work platform
Claim ActivTrak and update features and information
Claim ActivTrak and update features and information
Claim ConnectWise Cybersecurity Management and update features and information
Claim ConnectWise Cybersecurity Management and update features and information