Acontext vs. Backboard Comparison Chart

Talkdesk is automating the full complexity of modern customer journeys with Customer Experience Automation (CXA). Fragmented, manual workflows are replaced with multi-agent orchestration that drives speed, precision, and efficiency. Powered by the Talkdesk Data Cloud, AI agents act with real-time context to resolve issues and improve over time. Talkdesk helps organizations lower costs, improve outcomes, and modernize service without a full rip-and-replace. report content

The most innovative cloud database service on the market, with unmatched data distribution and mobility across AWS, Azure, and Google Cloud, built-in automation for resource and workload optimization, and so much more. MongoDB Atlas is the global cloud database service for modern applications. Deploy fully managed MongoDB across AWS, Google Cloud, and Azure with best-in-class automation and proven practices that guarantee availability, scalability, and compliance with the most demanding data security and privacy standards. The best way to deploy, run, and scale MongoDB in the cloud. MongoDB Atlas offers built-in security controls for all your data. Enable enterprise-grade features to integrate with your existing security protocols and compliance standards. With MongoDB Atlas, your data is protected with preconfigured security features for authentication, authorization, encryption, and more.

Atera, the first and only Agentic AI platform for IT management, offers IT teams and MSPs a digital workforce of AI agents to preemptively and autonomously manage their entire IT operations. Its all-in-one platform combines RMM, helpdesk, ticketing, and automation to reduce downtime, improve SLAs, and free IT teams to focus on strategic work over mundane tasks. At the core of Atera’s platform are two powerful AI agents built to enhance every layer of IT operations. AI Copilot helps technicians troubleshoot devices, run diagnostics, and generate actionable solutions in real time. IT Autopilot delivers 24/7/365, autonomously resolving Tier-1 issues and reducing IT workload by up to 40%. It acts like a personal AI technician for every employee, freeing your team to focus on what really matters. Trusted by 13K+ customers in over 120 countries, Atera scales with your needs while maintaining the highest security and compliance standards.

Sendbird is the omnichannel AI agent platform enterprises choose to elevate customer experience, by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. Combining omnichannel AI and a battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale. Sendbird’s AI-powered customer service platform helps businesses deliver scalable, omnichannel support through intelligent AI agents. These agents work seamlessly across channels like mobile apps, web, SMS, and social media, providing instant and proactive assistance to customers 24/7. With the ability to integrate into existing customer support tools, the platform enhances resolution rates, reduces response times, and improves customer experience by offering a unified view of all interactions.

Control every aspect of your video using AI, from ideation to final edits, on one holistic platform. We’re pioneering the integration of AI and video production, enabling the transformation of a single idea into a cohesive, AI-generated video. LTX empowers individuals to share their visions, amplifying their creativity through new methods of storytelling. Take a simple idea or a complete script, and transform it into a detailed video production. Generate characters and preserve identity and style across frames. Create the final cut of a video project with SFX, music, and voiceovers in just a click. Leverage advanced 3D generative technology to create new angles that give you complete control over each scene. Describe the exact look and feel of your video and instantly render it across all frames using advanced language models. Start and finish your project on one multi-modal platform that eliminates the friction of pre- and post-production barriers.

Autonomous AI that engages website visitors with real-time, human-like conversations, converting 15% more traffic into pipeline for marketing; while also increasing seller productivity by enabling sales and pre-sales teams to instantly find answers, retrieve files, and resolve queries. Docket is the leading agentic AI platform that improves pipeline generation and seller efficiency for marketing and sales teams. Docket unifies, cleans, and learns from your organization’s GTM data with its proprietary Sales Knowledge Lake™, and activates this with powerful, pre-built AI agents. Docket’s Marketing Agent engages website visitors through human-like conversations, responds to their nuanced questions about your solution with expert-grade answers, performs discovery by asking qualifying questions, and converts them into leads, pipeline, and customers.

Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide.

Pipefy is the AI-driven Business Orchestration and Automation Technologies (BOAT) platform that delivers enterprise results in days, not months. Designed as a secure orchestration layer, Pipefy bridges the gap between rigid legacy systems (ERPs/CRMs) and agile business needs. It allows IT teams to centralize disparate processes under a single control plane, eliminating Shadow IT through an Adaptive Governance framework. Key Capabilities: • Process Orchestration: Manage complex, non-linear workflows across departments without replacing core systems. • Enterprise iPaaS: Native connectors for the main systems of records to unify data silos. • Agentic AI: Deploy autonomous AI agents for document analysis and task execution using a BYOLLM (Bring Your Own LLM) engine. • Security: SOC2 Type II and ISO 27001 certified with granular RBAC. Empower your team to modernize operations and reduce the development backlog with Pipefy.

Trusted by over 25 million users, Jotform is an all-in-one, no-code platform that simplifies data collection, automation, and online sales. Using its drag-and-drop Form Builder, businesses can create customized forms and surveys to collect leads, payments, and e-signatures. With 10,000+ templates and advanced features like conditional logic and 200+ integrations, Jotform streamlines workflows. Jotform's AI-powered Agents provide real-time customer support, guiding users through form submissions, answering questions, and ensuring a smooth experience while reducing manual intervention. These AI agents learn from interactions to improve responses, enhancing efficiency and customer satisfaction. The platform also includes a Store Builder to sell products and services, accept payments through 30+ gateways, and tools like Approvals and Report Builder to automate workflows and generate actionable insights.

Apify is a full-stack web scraping and automation platform helping anyone get value from the web. At its core is Apify Store, a marketplace with over 10,000 Actors where developers build, publish, and monetize automation tools. Actors are serverless cloud programs that extract data, automate web tasks, and run AI agents. Developers build them using JavaScript, Python, or Crawlee, Apify's open-source library. Build once, publish to Store, and earn when others use it. Thousands of developers do this - Apify handles infrastructure, billing, and monthly payouts. Apify Store has ready-made Actors for scraping Amazon, Google Maps, social media, tracking prices, lead-gen, and more. Actors handle proxies, CAPTCHAs, JavaScript rendering, headless browsers, and scaling. Everything runs on Apify's cloud with 99.95% uptime. SOC2, GDPR, and CCPA compliant. Integrate with Zapier, Make, n8n, and LangChain. Apify's MCP server lets AI like Claude dynamically discover and use Actors