Ace Cloud Hosting

Ace Cloud Hosting

Ace Cloud Hosting
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About

With over 15 years of experience, we're leaders in cloud-based technologies, offering Application Hosting, Managed Security Services, Public Cloud, and Hosted Virtual Desktop Solutions. Our commitment to innovation has garnered us accolades, such as the Best Outsourced Technology Provider in the CPA Practice Advisor Reader's Choice Award 2023 and the Most Innovative Cloud Solutions Provider in the Global Business Awards. We proudly serve 17,000+ customers and are trusted to tackle their toughest challenges, develop strategies, implement managed services, and modernize and secure their cloud-based applications and infrastructure. Our solutions simplify complexity, reduce costs, and ensure information is available, accessible, and adaptable anywhere, anytime, on any device. Join us as we push technology's boundaries and create a better future for all.

About

Everhelp is an AI-powered customer support outsourcing ecosystem that assembles custom setups to meet each client's specific targets. Our automation resolves up to 85% of routine requests, with coverage in 90+ languages via AI (30+ with human agents) and first response as fast as 15 seconds. Founded in 2021, Everhelp is a fast-growing support provider with a top spot on Clutch's Top 100 Fastest-Growing Companies list, having grown to 1,000+ agents across 4 continents. We've supported 125+ clients across industries, from SaaS to eCommerce, logistics, and hospitality, delivering ISO 27001 and PCI DSS-certified, GDPR-compliant services. Results across the client base: a 96% service quality score, 83%+ average CSAT, and 76% first contact resolution. This performance has earned us 8 industry awards, including 2026 Outsource Partner of the Year (Business Intelligence Group) and a Silver Stevie® Award for Best Use of Technology in Customer Service.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies that need a Cloud solution

Audience

Organizations looking for a powerful Customer service solution

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.3 / 5
design 4.3 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • We came to Ace Cloud Hosting from Summit Hosting because QuickBooks was running slowly. The difference with Ace Cloud Hosting’s dedicated server has been noticeable, especially when all team members are working on the QB file in real time. The best part is that the support team is available whenever we need any help.
  • Multi-user Desktops. Web & mobile app. Malware protection. 24*7 Customer Support. Dedicated & Floating Desktops. vGPU Desktops. User Environment Manager. Remote Session Desktop & Apps. Unified Management Console. 99.99% uptime.
  • Ever since we switched to Ace cloud hosting, it has been doing great for us. Ace has been the best decision for our business. Recommend it to small to medium sized businesses.

Cons

  • We had to look closely at the pricing before making the move. A dedicated setup is a bigger decision for a small firm, so a clear breakdown of the ongoing costs matters.
  • Sometimes VDI Is floating not every time. But it works for me. Having nice experience for me.
  • Nothing as of now, I will update once I see any issues coming up with the software.

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Ace Cloud Hosting
Founded: 2004
United States
www.acecloudhosting.com

Company Information

Everhelp
Founded: 2021
Poland
www.ever-help.com

Alternatives

Alternatives

Parallels RAS

Parallels RAS

Parallels
Thinfinity Workspace

Thinfinity Workspace

Cybele Software, Inc.

Categories

Categories

Customer Service Supported

Integrations

ATX Supported
AccountMate Supported
Accounting CS Supported
CCH ProSystem fx Supported
CS Professional Suite Supported
Intuit Enterprise Suite Supported
Intuit ProSeries Tax Supported
Lacerte Supported
QuickBooks Accountants Supported
QuickBooks Desktop Premier Supported
QuickBooks Enterprise Supported
QuickBooks Online Supported
Sage 50 Supported
Sage 500 Supported
Sage BusinessWorks Supported
Sage Timeslips Supported
TaxDome Supported
TaxWise Supported
Thomson Reuters Planner CS Supported
UltraTax CS Supported

Integrations

ATX Not Supported
AccountMate Not Supported
Accounting CS Not Supported
CCH ProSystem fx Not Supported
CS Professional Suite Not Supported
Intuit Enterprise Suite Not Supported
Intuit ProSeries Tax Not Supported
Lacerte Not Supported
QuickBooks Accountants Not Supported
QuickBooks Desktop Premier Not Supported
QuickBooks Enterprise Not Supported
QuickBooks Online Not Supported
Sage 50 Not Supported
Sage 500 Not Supported
Sage BusinessWorks Not Supported
Sage Timeslips Not Supported
TaxDome Not Supported
TaxWise Not Supported
Thomson Reuters Planner CS Not Supported
UltraTax CS Not Supported
Claim Ace Cloud Hosting and update features and information
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