API Agent vs. StepZen Comparison


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Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide. 7,600 Ratings Visit Website Jotform Trusted by over 25 million users, Jotform is an all-in-one, no-code platform that simplifies data collection, automation, and online sales. 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About API Agent in IBM API Connect is a watsonx.ai–powered assistant that automates core tasks across the entire API lifecycle via a natural‑language, conversational interface. Built on an agentic framework, it lets teams rapidly generate OpenAPI specifications, mocked responses, and rich documentation for design‑first projects, or connect to backend data sources, build application code, and auto‑deploy to Code Engine for code‑first workflows, all without manual setup. To combat API sprawl, API Agent intelligently searches your existing API catalog by simple description prompts, recommending reusable endpoints and reducing duplication. It enforces governance by validating specs against organizational rulesets, suggesting or applying fixes automatically, and boosts quality with a built‑in testing suite that generates and runs semantic test cases to catch issues early.	About StepZen provides a unique low code approach to creating GraphQL APIs for any data source—REST, SQL, NoSQL, SOAP/XML, and GraphQL. With one command, you can specify your backend; StepZen introspects it and generates the schema for you. Then, with a few lines of code and powerful directives (@rest, @dbquery), you can quickly customize a schema—or write one from scratch. Another directive (@materializer) lets you stitch graphs together, seamlessly scaling GraphQL across teams and domains. In addition, by using @materializer, you avoid managing concerns across subgraphs, writing stubs of types, and other complexities. Whether you deploy a single graph or a federated graph-of-graphs, with one command, you deploy it to StepZen's highly available cloud. Automatic parallelized execution, security and control of your APIs and data, and performance and reliability optimizations are built-in. So we keep your GraphQL infrastructure secure and stable so you can focus on your business.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience API developers and engineering teams looking for a tool to accelerate specification, governance and testing across the API lifecycle	Audience Developers that need a tool to build a GraphQL API
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial	Pricing Free Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information IBM Founded: 1911 United States www.ibm.com/products/api-connect/api-agent	Company Information StepZen Founded: 2020 United States stepzen.com
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Categories AI Agents API Design	Categories API Design

Integrations IBM API Connect IBM Cloud Code Engine IBM watsonx.ai View All 3 Integrations	Integrations IBM API Connect IBM Cloud Code Engine IBM watsonx.ai
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