ManageEngine ADSelfService Plus vs. IDReset Comparison


ManageEngine ADSelfService Plus ManageEngine	IDReset Interactive Northwest	+	+
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About ADSelfService Plus is an on-premises access management solution that caters to businesses across various industries, such as IT, banking, engineering, education, aviation, and telecommunications. Key features include: 1. Self-service password resets and account unlocks: Users can reset their passwords in AD and unlock their domain accounts from a web browser. 2. MFA: Machine logins, VPN and OWA logins, and cloud app logins can be secured using MFA. 3. Password synchronizer and SSO: Users can log in to multiple apps using one unified identity via SSO and real-time password synchronization. 4. Password policy enforcer: Admins can configure custom password policies to enforce strong password creation. 5. Password expiration notifier: Admins can send end users password expiration notifications via SMS or email. 6. Directory self-update: Users can update their AD attribute information through the directory self-update feature.		About Self-service password reset applications are designed to ease helpdesk load by providing a secure mechanism for users to independently reset their accounts via web or phone. INI delivers automated password reset solutions that uniquely meet an organization’s security needs as well as the expectations of its users. Helpdesk inquiries cost an average of $10-$30 per call. By automating the reset process, a self-service password reset application allows most organizations to realize a return on investment that pays for the application within the first year of use. Time saved by users, helpdesk, IT, finance, and security personnel yields significant productivity gains throughout the organization providing significant value to the bottom line. Elevates security by removing the agent from the authentication process. Enhances convenience with 24/7 immediate access. Maximizes ROI with 20%-40% fewer costly helpdesk calls. Frees helpdesk staff to work on mission-critical issues.
Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported		Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience IT teams looking for a self-service password management platform		Audience Companies seeking a solution to alleviate calls to the helpdesk with automated password reset
Support Phone Support Not Supported 24/7 Live Support Supported Online Supported		Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported		API Offers API Not Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $595 for 500 domain users/year Free Version Supported Free Trial Supported		Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 4.5 / 5 Read all reviews		Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros from Real Users Pros ADSelfService Plus significantly reduces password-related helpdesk tickets by enabling users to perform common tasks themselves — like resetting forgotten passwords, unlocking accounts, updating personal attributes, and managing multi-factor authentication (MFA) settings. It supports self-service for password resets, group self-service, and synchronized password resets across AD, Azure AD, Office 365, and other cloud apps. The inclusion of multi-factor authentication adds a strong security layer to self-service workflows. Customizable workflows and intuitive user portals make adoption simple for end users. Built-in reporting helps track usage, self-service events, and user activity for compliance and audit purposes. ADSelfService Plus enables users to reset passwords and unlock accounts without IT help. It reduces helpdesk workload and enhances user productivity. Supports multi-factor authentication (MFA) and self-update of user profiles. Improves security and compliance with detailed audit trails and alerts.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported		Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information ManageEngine Founded: 1996 United States www.manageengine.com/products/self-service-password/self-service-reset-password-management-solution.html		Company Information Interactive Northwest www.interactivenw.com/products/ini-idreset/
Alternatives AdminGloves SSPR AdminGloves Private Limited		Alternatives Xpress Password Ilantus
ALVAO IT Service Management ALVAO		Sysgem Password Management Sysgem
ALVAO Service Desk ALVAO		Specops uReset Specops Software
Core Password Core Security (Fortra)		AdminGloves SSPR AdminGloves Private Limited
1Password View All		Core Password Core Security (Fortra) View All
Categories Multi-Factor Authentication (MFA) Supported Password Management Supported Password Policy Enforcement Supported Passwordless Authentication Supported Self-Service Password Reset (SSPR) Supported Single Sign On Supported Zero Trust Security Supported		Categories Identity Management Supported Self-Service Password Reset (SSPR) Supported
Self-Service Password Reset (SSPR) Features Access Control Supported Alerts / Notifications Supported Application Security Supported Compliance Management Supported Credential Management Supported Employee Directory Supported Group Passwords Not Supported Password Database Not Supported Password Management Supported Reminders Supported Reporting / Analytics Not Supported Single Sign On Supported Two-Factor Authentication (2FA) Supported Show More Features Password Management Features Credential Management Supported Multifactor Authentication Supported Password Generator Not Supported Password Reset Supported Password Synchronization Supported Single Sign On Supported User Management Not Supported Single Sign On Features Biometric Supported Credential Management Supported Identity Federation Not Supported Multifactor Authentication Supported Password Management Supported Policy Management Not Supported Social Sign On Not Supported User Management Not Supported		Show More Features Identity Management Features Access Certification Not Supported Compliance Management Not Supported Multifactor Authentication Supported Password Management Supported Privileged Account Management Not Supported Self-Service Access Request Not Supported Single Sign On Not Supported User Activity Monitoring Not Supported User Provisioning Not Supported
Integrations Active Directory Supported Azure Marketplace Supported Google Authenticator Supported Google Workspace Supported Microsoft 365 Supported Microsoft Entra ID Supported Salesforce Supported Spiceworks Network Monitor Supported View All 8 Integrations		Integrations Active Directory Not Supported Azure Marketplace Not Supported Google Authenticator Not Supported Google Workspace Not Supported Microsoft 365 Not Supported Microsoft Entra ID Not Supported Salesforce Not Supported Spiceworks Network Monitor Not Supported
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