ACI Case Manager

ACI Case Manager

ACI Worldwide
ACI Case Manager Viddle

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ACI Case Manager:

About

Whether a genuine fraud event or a false positive, how banks manage the customer experience is critical. Give your fraud investigators a complete set of tools to resolve any issue and keep customers satisfied. Ensure that analysts can serve customers efficiently and comprehensively to confirm fraud events. Simplify case creation by utilizing account and contact details from ACI Fraud Management. Create efficient customer correspondence through configurable templates with dynamic data selection. Leverage centralized case details with multiple parameters for searching and appending data. Configure fraud analysts' workflow for simplified case management and increase the speed at which they work cases enterprise-wide. Use dynamic data enrichment, data displays and workflows to create guided workflows, built-in prompts and help-aids to assist investigator’s conduct research and decision-making.
Viddle:

About

Viddle is a SaaS-based investigation management solution for private investigators and investigators in private and government sectors. Viddle is simple to use and specifically designed to save time in case creation and case management tasks. Viddle facilitates collaboration with other investigators, allowing a primary case investigator to add secondary collaborating investigators from partnering organizations and allocate tasks to the team working on a case. Viddle has built-in video conferencing to facilitate meetings and screen-sharing between investigators. All case evidence is securely stored in Amazon AWS S3 Sydney. Viddle also allows requests of information from parties to a case, such as witness statements and evidence, through online requisitions, eliminating the need for travel to collect case documents.
ACI Case Manager:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Viddle:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
ACI Case Manager:

Audience

Banks seeking an investigation management solution to manage their clients
Viddle:

Audience

Private investigators, private and government investigations and any other organizations seeking a simple, collaborative investigation management platform to accelerate case management and evidence acquisition.
ACI Case Manager:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Viddle:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
ACI Case Manager:

API

Offers API Not Supported
Viddle:

API

Offers API Not Supported
ACI Case Manager:

Screenshots and Videos

Viddle:

Screenshots and Videos

ACI Case Manager:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
Viddle:

Pricing

$39/month
- Cancel any time. No lock in contract.
- Try Viddle free for 14 days with all features before signing up.
- Monthly pay-as-you-go or discounted annual subscription.
- If you would like to pause your subscription, we will be glad to work with you to retain your data accordingly for when you resume.

​Individual Plan:
- $39/month or $390/year
- 1 Investigator Account
- Ideal for a sole trader
- 100GB file storage per month
- $10/month per extra 100GB
- Unlimited external and internal case corroborators**

Team Plan
- $249/month or $2,490/year
- 6 Investigator Accounts*
- $39/month per extra user
- 1TB file storage per month
- $39/month per extra 1TB
- Unlimited external and internal case corroborators**

Custom Enterprise:
- Teams and Individual accounts to suit your organisational structure
- Scalable storage allowance based on forecast data uploads
- Custom workflows and notifications
- Pricing to suit operating budget

*All users in the Team belong to the same investigating organisation.
**Case corroborators are existing Viddle users who have finished their trial period.
Free Version Not Supported
Free Trial Supported
ACI Case Manager:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Viddle:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
ACI Case Manager:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
Viddle:

Training

Documentation Not Supported
Webinars Supported
Live Online Supported
In Person Supported
ACI Case Manager:

Company Information

ACI Worldwide
Founded: 1975
United States
www.aciworldwide.com/solutions/case-manager
Viddle:

Company Information

Viddle
Founded: 2021
Australia
www.viddle.com.au
ACI Case Manager:

Alternatives

Viddle:

Alternatives

IMS

IMS

Investigator Software
ACI Case Manager:
AIMS

AIMS

AIMS - Analytical Investigation Management System
Viddle:
ACI Case Manager:
Viddle:
Case Closed Software

Case Closed Software

Crime Tech Solutions
ACI Case Manager:
Viddle:
ACI Case Manager:
Viddle:
Contextine Case Management

Contextine Case Management

Contextine Solutions
ACI Case Manager:

Categories

Viddle:

Categories

Viddle:

Investigation Management Features

Contact Management Supported
Data Management Supported
Incident Management Supported
Reporting & Statistics Supported
Subject Profiles Supported
ACI Case Manager:

Integrations

Amazon Web Services (AWS) Not Supported
Anthology Apply Supported
Anthology Encompass Supported
Anthology Engage Supported
Anthology Finance & HCM Supported
Anthology Payroll Supported
Bubble Not Supported
DMSFACTORY DocumentsPipeliner Supported
Daily Not Supported
Datacard Secura Supported
Entrust Certificate Hub Supported
Google Maps Not Supported
Stripe Not Supported
Viddle:

Integrations

Amazon Web Services (AWS) Supported
Anthology Apply Not Supported
Anthology Encompass Not Supported
Anthology Engage Not Supported
Anthology Finance & HCM Not Supported
Anthology Payroll Not Supported
Bubble Supported
DMSFACTORY DocumentsPipeliner Not Supported
Daily Supported
Datacard Secura Not Supported
Entrust Certificate Hub Not Supported
Google Maps Supported
Stripe Supported
ACI Case Manager:
Claim ACI Case Manager and update features and information
Claim ACI Case Manager and update features and information
Viddle:
Claim Viddle and update features and information
Claim Viddle and update features and information