ACI Case ManagerACI Worldwide
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Related Products
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ACI Case Manager:
About
Whether a genuine fraud event or a false positive, how banks manage the customer experience is critical. Give your fraud investigators a complete set of tools to resolve any issue and keep customers satisfied. Ensure that analysts can serve customers efficiently and comprehensively to confirm fraud events. Simplify case creation by utilizing account and contact details from ACI Fraud Management. Create efficient customer correspondence through configurable templates with dynamic data selection. Leverage centralized case details with multiple parameters for searching and appending data. Configure fraud analysts' workflow for simplified case management and increase the speed at which they work cases enterprise-wide. Use dynamic data enrichment, data displays and workflows to create guided workflows, built-in prompts and help-aids to assist investigator’s conduct research and decision-making.
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Viddle:
About
Viddle is a SaaS-based investigation management solution for private investigators and investigators in private and government sectors. Viddle is simple to use and specifically designed to save time in case creation and case management tasks. Viddle facilitates collaboration with other investigators, allowing a primary case investigator to add secondary collaborating investigators from partnering organizations and allocate tasks to the team working on a case. Viddle has built-in video conferencing to facilitate meetings and screen-sharing between investigators. All case evidence is securely stored in Amazon AWS S3 Sydney. Viddle also allows requests of information from parties to a case, such as witness statements and evidence, through online requisitions, eliminating the need for travel to collect case documents.
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ACI Case Manager:
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Viddle:
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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ACI Case Manager:
Audience
Banks seeking an investigation management solution to manage their clients
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Viddle:
Audience
Private investigators, private and government investigations and any other organizations seeking a simple, collaborative investigation management platform to accelerate case management and evidence acquisition.
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ACI Case Manager:
Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Viddle:
Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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ACI Case Manager:
API
Offers API
Not Supported
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Viddle:
API
Offers API
Not Supported
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ACI Case Manager:
Screenshots and Videos |
Viddle:
Screenshots and Videos |
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ACI Case Manager:
Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Viddle:
Pricing
$39/month
- Cancel any time. No lock in contract.
- Try Viddle free for 14 days with all features before signing up. - Monthly pay-as-you-go or discounted annual subscription. - If you would like to pause your subscription, we will be glad to work with you to retain your data accordingly for when you resume. Individual Plan: - $39/month or $390/year - 1 Investigator Account - Ideal for a sole trader - 100GB file storage per month - $10/month per extra 100GB - Unlimited external and internal case corroborators** Team Plan - $249/month or $2,490/year - 6 Investigator Accounts* - $39/month per extra user - 1TB file storage per month - $39/month per extra 1TB - Unlimited external and internal case corroborators** Custom Enterprise: - Teams and Individual accounts to suit your organisational structure - Scalable storage allowance based on forecast data uploads - Custom workflows and notifications - Pricing to suit operating budget *All users in the Team belong to the same investigating organisation. **Case corroborators are existing Viddle users who have finished their trial period.
Free Version
Not Supported
Free Trial
Supported
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ACI Case Manager:
Reviews/
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Viddle:
Reviews/
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ACI Case Manager:
Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Viddle:
Training
Documentation
Not Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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ACI Case Manager:
Company InformationACI Worldwide
Founded: 1975
United States
www.aciworldwide.com/solutions/case-manager
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Viddle:
Company InformationViddle
Founded: 2021
Australia
www.viddle.com.au
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ACI Case Manager:
Alternatives |
Viddle:
Alternatives |
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ACI Case Manager:
Categories |
Viddle:
Categories |
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Viddle:
Investigation Management Features
Contact Management
Supported
Data Management
Supported
Incident Management
Supported
Reporting & Statistics
Supported
Subject Profiles
Supported
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ACI Case Manager:
Integrations
Amazon Web Services (AWS)
Not Supported
Anthology Apply
Supported
Anthology Encompass
Supported
Anthology Engage
Supported
Anthology Finance & HCM
Supported
Anthology Payroll
Supported
Bubble
Not Supported
DMSFACTORY DocumentsPipeliner
Supported
Daily
Not Supported
Datacard Secura
Supported
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Viddle:
Integrations
Amazon Web Services (AWS)
Supported
Anthology Apply
Not Supported
Anthology Encompass
Not Supported
Anthology Engage
Not Supported
Anthology Finance & HCM
Not Supported
Anthology Payroll
Not Supported
Bubble
Supported
DMSFACTORY DocumentsPipeliner
Not Supported
Daily
Supported
Datacard Secura
Not Supported
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ACI Case Manager:
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Viddle:
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