ACI Case Manager

ACI Case Manager

ACI Worldwide
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+

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About

Whether a genuine fraud event or a false positive, how banks manage the customer experience is critical. Give your fraud investigators a complete set of tools to resolve any issue and keep customers satisfied. Ensure that analysts can serve customers efficiently and comprehensively to confirm fraud events. Simplify case creation by utilizing account and contact details from ACI Fraud Management. Create efficient customer correspondence through configurable templates with dynamic data selection. Leverage centralized case details with multiple parameters for searching and appending data. Configure fraud analysts' workflow for simplified case management and increase the speed at which they work cases enterprise-wide. Use dynamic data enrichment, data displays and workflows to create guided workflows, built-in prompts and help-aids to assist investigator’s conduct research and decision-making.

About

Sokratech is a real-time fraud detection system (FDS) built for banks and financial institutions. The platform screens transactions and returns a decision in under 250 milliseconds, combining a no-code rules engine, machine learning risk scoring, and configurable workflows so fraud teams can respond to new attack patterns in minutes instead of release cycles. Capabilities include real-time transaction monitoring, rule and model governance with full audit trails, explainable decisioning for regulator and auditor review, and case management for fraud investigations. Sokratech is designed for the compliance and data-residency expectations of regulated financial institutions. The platform deploys via API and integrates with core banking and payment systems, so institutions can go live quickly without replacing existing infrastructure.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Banks seeking an investigation management solution to manage their clients

Audience

Fraud, risk, and compliance teams at banks, digital banks, crypto companies, e-wallets, and payment platforms

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

ACI Worldwide
Founded: 1975
United States
www.aciworldwide.com/solutions/case-manager

Company Information

Sokratech
Singapore
sokratech.io

Alternatives

Alternatives

AIMS

AIMS

AIMS - Analytical Investigation Management System
FraudXchange

FraudXchange

ThreatAdvice
Polonious

Polonious

Polonious Systems
InAct

InAct

Asseco Group

Categories

Categories

Integrations

Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
DMSFACTORY DocumentsPipeliner
Datacard Secura
Entrust Certificate Hub

Integrations

Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
DMSFACTORY DocumentsPipeliner
Datacard Secura
Entrust Certificate Hub
Claim ACI Case Manager and update features and information
Claim ACI Case Manager and update features and information
Claim Sokratech and update features and information
Claim Sokratech and update features and information