ACI Case ManagerACI Worldwide
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Related Products
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About
Whether a genuine fraud event or a false positive, how banks manage the customer experience is critical. Give your fraud investigators a complete set of tools to resolve any issue and keep customers satisfied. Ensure that analysts can serve customers efficiently and comprehensively to confirm fraud events. Simplify case creation by utilizing account and contact details from ACI Fraud Management. Create efficient customer correspondence through configurable templates with dynamic data selection. Leverage centralized case details with multiple parameters for searching and appending data. Configure fraud analysts' workflow for simplified case management and increase the speed at which they work cases enterprise-wide. Use dynamic data enrichment, data displays and workflows to create guided workflows, built-in prompts and help-aids to assist investigator’s conduct research and decision-making.
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About
MouseCat is an AI platform for fighting financial crime that helps risk teams detect suspicious activity, automate investigations, and act before money leaves. It learns how a business operates from standard operating procedures, historical data, case notes, policies, and human feedback, then spots anomalies across transactions, accounts, devices, and counterparties. MouseCat investigates anomalous activity using the same data available to human agents, builds evidence trails, explains its decisions, and can route cases for human review or automatically act on high-confidence outcomes. Its fraud and scam prevention capabilities identify first-party fraud, third-party fraud, account takeovers, scams, synthetic identities, and suspicious behavior across cards, ACH, wires, Zelle, checks, and crypto. It can analyze historical fraud and chargeback data, suggest new rules and model features, identify broader fraud trends, and surface coordinated patterns across users.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Banks seeking an investigation management solution to manage their clients
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Audience
Banks, fintechs, marketplaces, businesses, and risk teams seeking to detect fraud, investigate suspicious activity, strengthen account security, and automate AML and compliance workflows
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationACI Worldwide
Founded: 1975
United States
www.aciworldwide.com/solutions/case-manager
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Company InformationMouseCat
Founded: 2026
United States
www.mousecat.ai/
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Categories |
Categories |
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Integrations
ACH Payments
Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
DMSFACTORY DocumentsPipeliner
Datacard Secura
Entrust Certificate Hub
Zelle
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Integrations
ACH Payments
Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
DMSFACTORY DocumentsPipeliner
Datacard Secura
Entrust Certificate Hub
Zelle
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