ACI Case Manager

ACI Case Manager

ACI Worldwide
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About

Whether a genuine fraud event or a false positive, how banks manage the customer experience is critical. Give your fraud investigators a complete set of tools to resolve any issue and keep customers satisfied. Ensure that analysts can serve customers efficiently and comprehensively to confirm fraud events. Simplify case creation by utilizing account and contact details from ACI Fraud Management. Create efficient customer correspondence through configurable templates with dynamic data selection. Leverage centralized case details with multiple parameters for searching and appending data. Configure fraud analysts' workflow for simplified case management and increase the speed at which they work cases enterprise-wide. Use dynamic data enrichment, data displays and workflows to create guided workflows, built-in prompts and help-aids to assist investigator’s conduct research and decision-making.

About

MouseCat is an AI platform for fighting financial crime that helps risk teams detect suspicious activity, automate investigations, and act before money leaves. It learns how a business operates from standard operating procedures, historical data, case notes, policies, and human feedback, then spots anomalies across transactions, accounts, devices, and counterparties. MouseCat investigates anomalous activity using the same data available to human agents, builds evidence trails, explains its decisions, and can route cases for human review or automatically act on high-confidence outcomes. Its fraud and scam prevention capabilities identify first-party fraud, third-party fraud, account takeovers, scams, synthetic identities, and suspicious behavior across cards, ACH, wires, Zelle, checks, and crypto. It can analyze historical fraud and chargeback data, suggest new rules and model features, identify broader fraud trends, and surface coordinated patterns across users.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Banks seeking an investigation management solution to manage their clients

Audience

Banks, fintechs, marketplaces, businesses, and risk teams seeking to detect fraud, investigate suspicious activity, strengthen account security, and automate AML and compliance workflows

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

ACI Worldwide
Founded: 1975
United States
www.aciworldwide.com/solutions/case-manager

Company Information

MouseCat
Founded: 2026
United States
www.mousecat.ai/

Alternatives

Alternatives

AIMS

AIMS

AIMS - Analytical Investigation Management System
aiReflex

aiReflex

Fraud.com
Polonious

Polonious

Polonious Systems
Hummingbird

Hummingbird

Hummingbird RegTech

Categories

Categories

Integrations

ACH Payments
Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
DMSFACTORY DocumentsPipeliner
Datacard Secura
Entrust Certificate Hub
Zelle

Integrations

ACH Payments
Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
DMSFACTORY DocumentsPipeliner
Datacard Secura
Entrust Certificate Hub
Zelle
Claim ACI Case Manager and update features and information
Claim ACI Case Manager and update features and information
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