ACI Case Manager

ACI Case Manager

ACI Worldwide
FlightAtom Trace AI

FlightAtom Trace AI

FlightAtom LLC
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About

Whether a genuine fraud event or a false positive, how banks manage the customer experience is critical. Give your fraud investigators a complete set of tools to resolve any issue and keep customers satisfied. Ensure that analysts can serve customers efficiently and comprehensively to confirm fraud events. Simplify case creation by utilizing account and contact details from ACI Fraud Management. Create efficient customer correspondence through configurable templates with dynamic data selection. Leverage centralized case details with multiple parameters for searching and appending data. Configure fraud analysts' workflow for simplified case management and increase the speed at which they work cases enterprise-wide. Use dynamic data enrichment, data displays and workflows to create guided workflows, built-in prompts and help-aids to assist investigator’s conduct research and decision-making.

About

Trace AI is FlightAtom's aviation safety investigation software. Investigators manage safety cases, evidence, and a structured investigation (preparation, collection, analysis, reconstruction, testing, recommendations, reporting, and review) in a standalone system of record. Interview plans are drafted from the investigation, reviewed, and approved before a voice interview, which runs with authorized contact and participant consent. Retrieval assistance comes from a configured DELPHI service, and Trace AI keeps the resulting messages and evidence as its own records. Findings, conclusions, and sign-off stay with the human investigator. Role-based access, record encryption, version checks, and an audit trail support controlled safety work.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Banks seeking an investigation management solution to manage their clients

Audience

Safety investigators, safety managers and authorized reviewers at airlines and aircraft operators

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

ACI Worldwide
Founded: 1975
United States
www.aciworldwide.com/solutions/case-manager

Company Information

FlightAtom LLC
United States
www.flightatom.com/products/trace.html

Alternatives

Alternatives

No Alternatives
AIMS

AIMS

AIMS - Analytical Investigation Management System
Polonious

Polonious

Polonious Systems

Categories

Categories

Aviation Supported

Integrations

Anthology Apply Supported
Anthology Encompass Supported
Anthology Engage Supported
Anthology Finance & HCM Supported
Anthology Payroll Supported
DMSFACTORY DocumentsPipeliner Supported
Datacard Secura Supported
Entrust Certificate Hub Supported

Integrations

Anthology Apply Not Supported
Anthology Encompass Not Supported
Anthology Engage Not Supported
Anthology Finance & HCM Not Supported
Anthology Payroll Not Supported
DMSFACTORY DocumentsPipeliner Not Supported
Datacard Secura Not Supported
Entrust Certificate Hub Not Supported
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Claim ACI Case Manager and update features and information
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