ACI Case Manager

ACI Case Manager

ACI Worldwide
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About

Whether a genuine fraud event or a false positive, how banks manage the customer experience is critical. Give your fraud investigators a complete set of tools to resolve any issue and keep customers satisfied. Ensure that analysts can serve customers efficiently and comprehensively to confirm fraud events. Simplify case creation by utilizing account and contact details from ACI Fraud Management. Create efficient customer correspondence through configurable templates with dynamic data selection. Leverage centralized case details with multiple parameters for searching and appending data. Configure fraud analysts' workflow for simplified case management and increase the speed at which they work cases enterprise-wide. Use dynamic data enrichment, data displays and workflows to create guided workflows, built-in prompts and help-aids to assist investigator’s conduct research and decision-making.

About

Fire Files™ is a records management system for fire, arson, bomb and police investigations. For over 10 years, hundreds of municipal, county and state agencies have used Fire Files for their investigative case management and reporting. Empower your investigators today! Fire Files helps us keep track of everything for our cases, from suspects to evidence to narratives to pictures and we can generate reports with one click. Are you Value Added Reseller (VAR) that works with customers in public safety or law enforcement? Increase sales and stand out from the competition with our industry-leading software and IT services. Generate high commissions and recurring revenue by partnering with ALBX Solutions today. Are you a college, university or continuing education facility with programs related to criminal justice, public safety, fire sciences, industrial safety, risk management or law enforcement? Our software is free for use in computer labs, classroom environments, etc.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Banks seeking an investigation management solution to manage their clients

Audience

Fire departments in need of a fire rescue solution for emergency dispatch situations

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$1597 one-time payment
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

ACI Worldwide
Founded: 1975
United States
www.aciworldwide.com/solutions/case-manager

Company Information

Fire Files
Founded: 2000
United States
www.firefiles.com

Alternatives

Alternatives

AIMS

AIMS

AIMS - Analytical Investigation Management System
Sundance: RMS

Sundance: RMS

Sundance Systems
Polonious

Polonious

Polonious Systems

Categories

Categories

Investigation Management Features

Contact Management
Data Management
Incident Management
Reporting & Statistics
Subject Profiles

Fire Department Features

Custom Map Views
Equipment Tracking
Event Calendar
Facility Pre-planning Data
In-Vehicle Navigation
Incident Response Checklists
Pictometry Imagery
Scheduling
Search

Law Enforcement Features

Case Management
Certification Management
Court Management
Court Management Integration
Crime Scene Management
Criminal Database
Dispatching
Evidence Management
Field Reporting
Incident Mapping
Internal Affairs Administration
Investigation Management
Scheduling

Integrations

Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
DMSFACTORY DocumentsPipeliner
Datacard Secura
Entrust Certificate Hub

Integrations

Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
DMSFACTORY DocumentsPipeliner
Datacard Secura
Entrust Certificate Hub
Claim ACI Case Manager and update features and information
Claim ACI Case Manager and update features and information
Claim Fire Files and update features and information
Claim Fire Files and update features and information