ACI Case Manager

ACI Case Manager

ACI Worldwide
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+

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About

Whether a genuine fraud event or a false positive, how banks manage the customer experience is critical. Give your fraud investigators a complete set of tools to resolve any issue and keep customers satisfied. Ensure that analysts can serve customers efficiently and comprehensively to confirm fraud events. Simplify case creation by utilizing account and contact details from ACI Fraud Management. Create efficient customer correspondence through configurable templates with dynamic data selection. Leverage centralized case details with multiple parameters for searching and appending data. Configure fraud analysts' workflow for simplified case management and increase the speed at which they work cases enterprise-wide. Use dynamic data enrichment, data displays and workflows to create guided workflows, built-in prompts and help-aids to assist investigator’s conduct research and decision-making.

About

Combine fraud and compliance risk management into one, holistic solution providing ultimate control in an omnichannel environment. Protect your organization from fraud and mitigate risk. Effectiv is the modular, centralized risk hub that gets you compliant and fraud-free from day one, with AI & ML models that adapt to your changing organizational needs. One interface that combines all the risk tools you currently use. Utilize a unified API to reduce fraud, stay compliant, and boost operational efficiency. Gain critical insights and streamline your team’s efficiency with a combination of best-in-class data services, internal intelligence, and human intuition. Customize fraud workflows and case lifecycle management, no engineering is required. Visualize threats and monitor bad actors from a customizable dashboard. Quickly investigate suspicious activities, gain insights into fraud ring behaviors, and proactively identify emerging threats.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Banks seeking an investigation management solution to manage their clients

Audience

Companies and enterprises in search of a solution to mitigate fraud and risk

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

ACI Worldwide
Founded: 1975
United States
www.aciworldwide.com/solutions/case-manager

Company Information

Effectiv
United States
effectiv.ai/

Alternatives

Alternatives

AIMS

AIMS

AIMS - Analytical Investigation Management System
Polonious

Polonious

Polonious Systems

Categories

Categories

Integrations

Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
DMSFACTORY DocumentsPipeliner
Datacard Secura
Emailage
Entrust Certificate Hub
Google Duo
Microsoft Teams
Middesk
SentiLink
Slack
Socure
ThreatMetrix
TransUnion Collections Management
Vouched

Integrations

Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
DMSFACTORY DocumentsPipeliner
Datacard Secura
Emailage
Entrust Certificate Hub
Google Duo
Microsoft Teams
Middesk
SentiLink
Slack
Socure
ThreatMetrix
TransUnion Collections Management
Vouched
Claim ACI Case Manager and update features and information
Claim ACI Case Manager and update features and information
Claim Effectiv and update features and information
Claim Effectiv and update features and information