ACI Case Manager

ACI Case Manager

ACI Worldwide
EMP Intake

EMP Intake

Falcrex Systems
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About

Whether a genuine fraud event or a false positive, how banks manage the customer experience is critical. Give your fraud investigators a complete set of tools to resolve any issue and keep customers satisfied. Ensure that analysts can serve customers efficiently and comprehensively to confirm fraud events. Simplify case creation by utilizing account and contact details from ACI Fraud Management. Create efficient customer correspondence through configurable templates with dynamic data selection. Leverage centralized case details with multiple parameters for searching and appending data. Configure fraud analysts' workflow for simplified case management and increase the speed at which they work cases enterprise-wide. Use dynamic data enrichment, data displays and workflows to create guided workflows, built-in prompts and help-aids to assist investigator’s conduct research and decision-making.

About

EMP Intake is a Windows desktop workspace for post-incident investigations and organizing evidence files collected elsewhere. Investigators create case records for evidence, people, vehicles, places, assets, notes and findings, then link records to supporting files. The software imports copies, preserves source originals, calculates SHA-256 hashes at intake and logs case actions. Depending on edition, teams can manage chain-of-custody records, build incident maps and heat maps, reconstruct timelines, analyze links among case entities, and export case packages with an audit log and SHA-256 manifest. Recipients can verify exported files without EMP Intake installed. Cases remain on the user's Windows machine; EMP Intake is not a live-surveillance system or a device-extraction tool. It serves corporate security, loss prevention, campus safety, healthcare security and investigative teams handling post-incident reviews.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Banks seeking an investigation management solution to manage their clients

Audience

Corporate security, loss prevention, campus safety, healthcare security and investigative teams organizing post-incident case files.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$29
An eligible 14-day trial is available with no payment card required.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Company Information

ACI Worldwide
Founded: 1975
United States
www.aciworldwide.com/solutions/case-manager

Company Information

Falcrex Systems
Founded: 2026
Canada
empintake.com

Alternatives

Alternatives

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AIMS

AIMS - Analytical Investigation Management System
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Polonious

Polonious

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Rocket

Rocket

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Categories

Categories

Integrations

Anthology Apply Supported
Anthology Encompass Supported
Anthology Engage Supported
Anthology Finance & HCM Supported
Anthology Payroll Supported
DMSFACTORY DocumentsPipeliner Supported
Datacard Secura Supported
Entrust Certificate Hub Supported

Integrations

Anthology Apply Not Supported
Anthology Encompass Not Supported
Anthology Engage Not Supported
Anthology Finance & HCM Not Supported
Anthology Payroll Not Supported
DMSFACTORY DocumentsPipeliner Not Supported
Datacard Secura Not Supported
Entrust Certificate Hub Not Supported
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