ACI Case Manager

ACI Case Manager

ACI Worldwide
Case Jacket

Case Jacket

Jacket Software
+
+

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About

Whether a genuine fraud event or a false positive, how banks manage the customer experience is critical. Give your fraud investigators a complete set of tools to resolve any issue and keep customers satisfied. Ensure that analysts can serve customers efficiently and comprehensively to confirm fraud events. Simplify case creation by utilizing account and contact details from ACI Fraud Management. Create efficient customer correspondence through configurable templates with dynamic data selection. Leverage centralized case details with multiple parameters for searching and appending data. Configure fraud analysts' workflow for simplified case management and increase the speed at which they work cases enterprise-wide. Use dynamic data enrichment, data displays and workflows to create guided workflows, built-in prompts and help-aids to assist investigator’s conduct research and decision-making.

About

The Persons of Interest area is designed so that users can create custom profiles for specific cases or people. For example, we have investigators using this feature to track court evictions, while others are utilizing it to help reformed gang members get jobs. Because of the ability to add specific customized fields, you can manage each ‘person’ as you need. Invite outside users to view cases and restrict the transfer of case ownership to other members in your roster. When other users are invited, email invitations are sent automatically with a ‘Secure Access Code’ to allow access. ‘Secure Access Code’ expires to avoid stale roster personnel. Ability to transfer case ownership to other members in the roster. Your data is always secure, with 2048 bit SSL encryption on all pages, multiple database redundancy and off-site backups. Easily add documents to each case, add comments and share them.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Banks seeking an investigation management solution to manage their clients

Audience

Investigators and professionals in search of a case management software solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$40 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • The Software Private Investigators Use. You can create a new case in just 30 seconds, and the dashboard gives you a clean, quick look at everything you need.

Cons

  • Very simple. The free plan is very good, but is limited.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

ACI Worldwide
Founded: 1975
United States
www.aciworldwide.com/solutions/case-manager

Company Information

Jacket Software
Founded: 2014
United States
casejacket.com

Alternatives

Alternatives

Case Closed Software

Case Closed Software

Crime Tech Solutions
AIMS

AIMS

AIMS - Analytical Investigation Management System
IMS

IMS

Investigator Software
Polonious

Polonious

Polonious Systems

Categories

Categories

Investigation Management Features

Contact Management
Data Management
Incident Management
Reporting & Statistics
Subject Profiles

Integrations

Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
DMSFACTORY DocumentsPipeliner
Datacard Secura
Entrust Certificate Hub

Integrations

Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
DMSFACTORY DocumentsPipeliner
Datacard Secura
Entrust Certificate Hub
Claim ACI Case Manager and update features and information
Claim ACI Case Manager and update features and information
Claim Case Jacket and update features and information
Claim Case Jacket and update features and information