ACI Case ManagerACI Worldwide
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Case JacketJacket Software
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Related Products
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About
Whether a genuine fraud event or a false positive, how banks manage the customer experience is critical. Give your fraud investigators a complete set of tools to resolve any issue and keep customers satisfied. Ensure that analysts can serve customers efficiently and comprehensively to confirm fraud events. Simplify case creation by utilizing account and contact details from ACI Fraud Management. Create efficient customer correspondence through configurable templates with dynamic data selection. Leverage centralized case details with multiple parameters for searching and appending data. Configure fraud analysts' workflow for simplified case management and increase the speed at which they work cases enterprise-wide. Use dynamic data enrichment, data displays and workflows to create guided workflows, built-in prompts and help-aids to assist investigator’s conduct research and decision-making.
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About
The Persons of Interest area is designed so that users can create custom profiles for specific cases or people. For example, we have investigators using this feature to track court evictions, while others are utilizing it to help reformed gang members get jobs. Because of the ability to add specific customized fields, you can manage each ‘person’ as you need. Invite outside users to view cases and restrict the transfer of case ownership to other members in your roster. When other users are invited, email invitations are sent automatically with a ‘Secure Access Code’ to allow access. ‘Secure Access Code’ expires to avoid stale roster personnel. Ability to transfer case ownership to other members in the roster. Your data is always secure, with 2048 bit SSL encryption on all pages, multiple database redundancy and off-site backups. Easily add documents to each case, add comments and share them.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Banks seeking an investigation management solution to manage their clients
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Audience
Investigators and professionals in search of a case management software solution
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
$40 per month
Free Version
Free Trial
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationACI Worldwide
Founded: 1975
United States
www.aciworldwide.com/solutions/case-manager
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Company InformationJacket Software
Founded: 2014
United States
casejacket.com
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Categories |
Categories |
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Investigation Management Features
Contact Management
Data Management
Incident Management
Reporting & Statistics
Subject Profiles
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Integrations
Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
DMSFACTORY DocumentsPipeliner
Datacard Secura
Entrust Certificate Hub
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Integrations
Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
DMSFACTORY DocumentsPipeliner
Datacard Secura
Entrust Certificate Hub
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