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About

6clicks is an easy way to implement your risk and compliance program or achieve compliance with ISO 27001, SOC 2, PCI-DSS, HIPAA, NIST, FedRamp and many other standards. Hundreds of businesses trust 6clicks to set up and automate their risk and compliance programs and streamline audit, vendor risk assessment, incident and risk management and policy implementation. Easily import standards, laws, regulations or templates from our massive content library, use AI-powered features to automate manual tasks, and integrate 6clicks with over 3,000 apps you know and love. 6clicks has been built for businesses of all shapes and sizes and is also used by advisors with a world-class partner program and white label capability available. 6clicks was founded in 2019 and has offices in the United States, United Kingdom, India and Australia.

About

Digitize your workflows - they'll love you for it. Your company can be more productive and your people more engaged. ServiceNow makes work, work better for people. Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform: The intelligent and intuitive cloud platform for work. Choose from our workflows or build your own apps. Built on the Now Platform, our product portfolio delivers the  IT,  Employee, and  Customer Workflows that matter with enterprise solutions to help drive every part of your digital transformation. Create the great experiences you want and unlock the productivity you need, now with native mobile capabilities for everyday work across the enterprise.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Businesses; Consultancies and Advisories; Government Departments and Agencies

Audience

ITSM companies seeking a solution to connect people, functions, and systems across their organization

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$100 per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 4.7 / 5
features 4.5 / 5
design 4.3 / 5
support 4.7 / 5

Reviews/Ratings

Overall 3.0 / 5
ease 4.0 / 5
features 4.0 / 5
design 3.0 / 5

Pros & Cons from Real Users

Pros

  • It is very fast, easy to implement and setup the tool. The Content Library has most of the content any organization wants to comply or benchmark their internal process to the industry requirements. The tool certainly saved lot of effort and time as most of templates are pre-existing in the content library. The Hub and Spoke model and Content Library would help any organization to implement its GRC.
  • Powerful supply chain risk management functionality. Task assignment both within teams and to external third parties for issues identified. Custom analytics tailored to different audiences. The ability to turn policy docs into tasks and assign them for completion. Easily identify gaps between external authorities (legislation, standards etc) and internal policy docs to ensure ongoing coverage. Responses to product improvement suggestions is very good.
  • Integrated AU through "Hailey" automates the mapping process and saves time across the organisation. The ability to proactively identify gaps and intelligently provide guidance is a game changer. Overall the platform is intuitive and the UX is consistently improving.
  • Easy to use web interface, and can simply spin-up new risk management frameworks at the push of a button; content library is comprehensive - provides access to a myriad of risks, controls etc; and hub-and-spoke model works well for a professional services business like ours where multiple client sites can access a central risk hub.
  • "Hailey" - the 6clicks AI automates compliance mapping and saves time and cost and also identifies potential gaps. It's clever! The platform is full of high quality content (developed by 6clicks and the best third party experts) that they are constantly updating so you can be sure your organisation is aware of and managing key risks ranging from cybersecurity, business, pandemic and regulatory (too many to list).

Cons

  • We cannot find any tool that fits every organization requirement. 6Clicks allows us to utilize the tool to our scope or requirement. If I had to pick, then SSO would be the one.
  • SSO is an area that does need to be looked at and simplified.
  • Apart from wanting more and more in the product library - all good so far.
  • I don’t have anything to report as something I didn’t like.
  • No negatives so far. It's a quality product designed to constantly improve and the 6clicks team are a pleasure to work with.

Pros & Cons from Real Users

Pros

  • ServiceNow was used extensively by my uni's IT department, where I worked for a while. We'd have different teams in the system and our users would submit tickets and tag different teams, and ServiceNow was like an email wrapper that kept track of incidents and information that the users would give. It seemed to play well with our other alerting systems and users were mostly able to contact us without issue.

Cons

  • The UI man. This was a few years ago so maybe things are better now but geez dude can you try to select a worse color scheme than blocky grey boxes without a shred of elegance or rounded corners? Ugly as heck and intimidating with dropdown boxes under more dropdowns, and some of the pages weren't intuitive either.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Company Information

6clicks
Founded: 2019
United States, Australia, United Kingdom
www.6clicks.com

Company Information

ServiceNow
Founded: 2003
United States
www.servicenow.com

Alternatives

Kollate-it

Kollate-it

Werkflo

Alternatives

Freshservice

Freshservice

Freshworks
ClearGRC

ClearGRC

Clear Infosec
EasyRisk.io

EasyRisk.io

Swiss Security Hub AG
ShieldRisk

ShieldRisk

ShieldRisk AI

Categories

Categories

Help Desk Supported
Issue Tracking Supported
IT Service Supported
ITSM Supported

Compliance Features

Archiving & Retention Supported
Artificial Intelligence (AI) Supported
Audit Management Supported
Compliance Tracking Supported
Controls Testing Supported
Environmental Compliance Not Supported
FDA Compliance Not Supported
HIPAA Compliance Supported
Incident Management Supported
ISO Compliance Supported
OSHA Compliance Not Supported
Risk Management Supported
Sarbanes-Oxley Compliance Not Supported
Surveys & Feedback Supported
Version Control Supported
Workflow / Process Automation Supported

GRC Features

Auditing Supported
Disaster Recovery Not Supported
Environmental Compliance Not Supported
Incident Management Supported
Internal Controls Management Supported
IT Risk Management Supported
Operational Risk Management Supported
Policy Management Supported

Risk Management Features

Alerts/Notifications Supported
Auditing Supported
Business Process Control Supported
Compliance Management Supported
Corrective Actions (CAPA) Supported
Dashboard Supported
Exceptions Management Supported
Internal Controls Management Supported
IT Risk Management Supported
Legal Risk Management Supported
Mobile Access Supported
Operational Risk Management Supported
Predictive Analytics Supported
Reputation Risk Management Supported
Response Management Supported
Risk Assessment Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Not Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

IT Service Features

Contract Management Not Supported
Incident Management Supported
IT Asset Management Supported
Knowledge Management Supported
Release Management Not Supported
Self Service Portal Supported
Service Catalog Supported
Service Reporting Supported
Ticket Management Supported

ITSM Features

Asset Tracking Supported
Availability Management Not Supported
Change Management Supported
Configuration Management Supported
Contract/License Management Supported
Dashboard Supported
Incident Management Supported
Problem Management Supported
Project Management Supported
Release & Deployment Management Supported
Self Service Portal Supported

Issue Tracking Features

Assignment Management Supported
Dashboard Supported
Escalation Management Supported
Issue Auditing Not Supported
Issue Scheduling Supported
Knowledge Base Supported
Project Management Supported
Recurring Issues Supported
Scheduling Not Supported
Task Management Supported

Integrations

Site24x7 Supported
BeyondTrust Cloud Privilege Broker Not Supported
CloudCheckr Not Supported
Clutch Not Supported
Collate Not Supported
DBxtra Not Supported
Device42 Not Supported
Fabrix Not Supported
Flexagon Not Supported
IBM Watson Not Supported
Jotform Supported
Licenseware Not Supported
NextBillion.ai Not Supported
Odyssey Digital Automation Platform Not Supported
Reqtest Not Supported
Sassafras AllSight Not Supported
Securden Unified PAM Not Supported
ServiceNow App Engine Not Supported
Silk Security Not Supported
Splashtop Remote Access Not Supported

Integrations

Site24x7 Supported
BeyondTrust Cloud Privilege Broker Supported
CloudCheckr Supported
Clutch Supported
Collate Supported
DBxtra Supported
Device42 Supported
Fabrix Supported
Flexagon Supported
IBM Watson Supported
Jotform Not Supported
Licenseware Supported
NextBillion.ai Supported
Odyssey Digital Automation Platform Supported
Reqtest Supported
Sassafras AllSight Supported
Securden Unified PAM Supported
ServiceNow App Engine Supported
Silk Security Supported
Splashtop Remote Access Supported
Claim 6clicks and update features and information
Claim 6clicks and update features and information
Claim ServiceNow and update features and information
Claim ServiceNow and update features and information