008 vs. Grandstream Wave Comparison


008	Grandstream Wave Grandstream Networks	+	+
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About 008 Agent is an open source, event-driven, AI-powered softphone designed to revolutionize VoIP communication. It enables users to make calls effortlessly, seamlessly log call events and interactions, and transfer call data to preferred CRMs and tools. The platform offers features such as speech-to-text transcription, allowing users to transcribe calls into text and export them automatically into their CRM or other tools. Upcoming features include sentiment analysis to understand caller sentiment evolution throughout the call, summarization to condense information and provide key insights at a glance, and a programmable conversational agent infused with cutting-edge large language models like ChatGPT, allowing users to craft tailored interactions that cater to unique needs. 008 Agent is compatible with macOS, Windows, and Linux, and accessible via the web, making it a versatile solution for various professional needs.	About Grandstream Wave is a FREE softphone application that allows users to make and receive voice calls through up to 6 different business or residential SIP accounts on any Android device from anywhere in the world. Supports G.711µ/a, G.722 (HD-audio), G.726-32, G.729, GSM, iLBC, Opus and Speex codecs. Security features include SIP over TLS and 128/256-bit SRTP. Up to 6-way audio conference, and 24 virtual BLF keys Supports 6 SIP accounts. Native integration with mobile devices including contact, call history and ringtones. Enterprise features including IP PBX integration, BLF, call transfer/pickup, call recording with UCM, LDAP. Automatic call forwarding based on time and location rules. Full integration with Grandstream’s UCM-series of IP PBXs, including creation of QR code for automatic provisioning. Voice channel switching between Bluetooth, earphone, speakerphone & 3.5mm headset Supports 2-way video calls based on SIP & H.264 video codec.
Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Not Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Not Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Call centers interested in a tool to enhance their VoIP communication with advanced AI-driven features and seamless CRM integration	Audience Companies that need a softphone application
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Not Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing Free Free Version Supported Free Trial Supported	Pricing No information available. Free Version Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 2.0 / 5 features 4.0 / 5 design 4.0 / 5 support 1.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros I have used GS Wave for over 3 years, Overall GS Wave is about as good as a softphone app can get. It behaves similarly to the native dialer app in any cell phone. It does have some issues that I note below. Overall however, it works brilliantly with external bluetooth systems. It has a good, intuitive user interface and generally is easy to use, provides great sound quality, etc. Cons Unfortunately, the app has a serious and random bug that affects operation on some phones regardless of make/model or OS. For some unknown reason, on some smartphones, when the app is configured to register with an IPv4 address and the phone transitions from a WiFi connection to the mobile carrier network that has IPv4 and IPv6 addresses - the app will attempt to register with the PBX using the configured IPv4 address but will then only provide the PBX with IPv6 contact info which the PBX rightfully rejects. The only way around this that I have found is to setup a VPN on my phone to my company's network, exit the GS Wave app and then restart it. Then it registers correctly using the configured IPv4 address and provides only IPv4 contact info in the registration request which is accepted by the PBX. I find this bug particularly odd in that if the phone is operating on a WiFi network with both IPv4 and IPv6 addresses - the app always registers correctly using just the configured IPv4 info. The bug is random in that you can install the app on your cell phone and it will work perfectly - transitioning between WiFi and cell networks both having IPv4 and IPv6 addresses and it will properly register with just IPv4 info. However, if you make a change to the account settings - randomly the bug will be triggered and once triggered you can never fix it again! You can totally delete the app and reinstall it - the bug will persist. You can even move from one cellphone to another and the bug will persist. This is likely due to the back configs that are saved in the cloud. The problem is maddening because the GS Wave softphone is superior in so many ways to every other softphone available and yet - Grandstream will simply not look into fixing this bug!!
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information 008 United States 008agent.ai/	Company Information Grandstream Networks United States www.grandstream.com
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Categories Softphone Supported	Categories Call Forwarding Supported Softphone Supported
	Softphone Features Audio / Video Conferencing Supported Call Logging Supported Call Recording Supported Call Transfer Supported Caller Identification Not Supported Chat / Messaging Not Supported Contact Management Not Supported Fax Management Not Supported
Integrations ChatGPT Supported DIDforSale Not Supported HubSpot CRM Supported HubSpot Customer Platform Supported LDAP Not Supported Microsoft Dynamics 365 Supported Orna Not Supported QueueMetrics Not Supported SIP.US Not Supported Salesforce Supported Servme Not Supported Telnyx Not Supported ViiBE Not Supported Xinix Not Supported Show More Integrations View All 5 Integrations	Integrations ChatGPT Not Supported DIDforSale Supported HubSpot CRM Not Supported HubSpot Customer Platform Not Supported LDAP Supported Microsoft Dynamics 365 Not Supported Orna Supported QueueMetrics Supported SIP.US Supported Salesforce Not Supported Servme Supported Telnyx Supported ViiBE Supported Xinix Supported Show More Integrations View All 9 Integrations
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