Sheridan Support Suite

A web based helpdesk, ticket system & IT Service Management Solution

Status: Pre-Alpha

Brought to you by: samsheridan

1 Review

Downloads: 0 This Week

Last Update: 2015-07-30

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Sheridan Support Suite is a bespoke open source IT Service Management Solution featuring client manament, ticket system, client/user management and asset management.

Sheridan Computers are an IT Support company, after trying numerous both open source and commercial applications which didn't really offer what we wanted, we decided to develop our own system in-house.

Requirements where:
- Add individual clients
- Assign sites to clients
- Assign users to clients
- Assign assets to clients
- Create service tickets with email updates
- Manage billing (email notification of billable jobs.

Requirements:-
- Apache (with mod_rewrite)
- MySQL v5+
- PHP 5.3

Features

jQuery & jQuery-UI
Smarty template engine

Project Samples

Creating a new service ticket

View Tickets

View Ticket Details

Updating a ticket

Client List

Viewing all clients assets

Project Activity

See All Activity >

License

Adaptive Public License, Other License

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josearmstrong Posted 2013-06-11

Thank you for your work.

1 user found this review helpful.

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Additional Project Details

Intended Audience

Customer Service, Information Technology, System Administrators

User Interface

Web-based

Programming Language

JavaScript, PHP

Database Environment

MySQL

Registered

2012-03-15

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