osticket Files

Enhancements

• Add support for organization vars in templates (%{ticket.user.organization...}) (#1561)
• Canned responses feature can now be disabled (#1562)
• Drop link redirection through l.php (#1640)
• Use unified file download script (#1641). Links can now be shared with external users and accessed without authenticating.
• Ticket filters support matching and banning based on the Reply-To user information (#1645)

Improvements

• Remove custom data when users are deleted (#1492)
• Fix matching of ticket number in subject (regression in v1.9.4) (#1486)
• Several minor translatable strings (#1441, [#1489], [#1560]), thanks @Chefkeks
• Fix invalid UTF-8 chars PDF error for empty thread title (regression in v1.9.4) (#1512)
• Consider auto response checkbox and department setting for new ticket by staff (#1509)
• Fix PHP crash if finfo extension is missing (#1437)
• Fix export of choice field items (#1436)
• Properly handle alert and auto response flags from API (#1435), thanks @stevepacker
• Fix current value of choice fields if set to boolean false (#1466)
• Do not reopen tickets for automated responses (#1529)
• Properly handle uppercase file extensions in file field configuration (#1549)
• Fix release of ticket lock when navigating away from ticket view (#1552)
• Display FAQ article consistently on client portal (#1553)
• Avoid wrapping password reset URLs on text emails (#1558)
• Fix field requirement for clients when only required for agents (#1559)
• Fix language selection for new email template group (#1563)
• Fix incorrect status of new ticket if opened as closed and assigning to an agent (#1565)
• Forbid disabling the only active administrator (#1569)
• Searching for tickets searches to midnight of the end date (#1572), thanks @grintor
• Fix rejection of tickets by filter, even if a previous matching filter would stop on match (#1644)
• Fix matching of User / Email Address in ticket filters (#1644)
• Properly HTML escape thread bodies when quoting (#1637)
• Use department email for agent alerts (#1555)
• Skip team assignment alert on new ticket if assigned to an agent (fddb3c7)
• Use custom form name as the page title when editing (#1646)
• Fix failed ticket number match in email subject line (2e01010)

Performance and Security

• Fix possible XSS vulnerability in sortable table view pages (#1639)