osticket Files

Enhancements

• Lazy locking system for ticket locking (#2325, [#2351], 37cdf25, de92ec5, 37a0676)
• Add settings for avatars and local "Oscar's A-Team" avatars (#2334)
• Several UI tweaks (7436195, [#2426])
• Add transfer and assign mass actions to tickets (#2375)
• Import agents from the command line (#2323)
• User select dialog can be opened after closing in new ticket by staff (605c313)
• Deadband new message alert and autoresponse to once per five minutes per user per thread (598dedc)
• [Add Rule] button to add many new rules at one to a ticket filter (c03279d)

Improvements

• Fix several install and upgrade-related issues (fc10dcb, e1ca975, b709139, abc8619, [#2411], 832ea94, abb9a08, e3bb6c2, 8e373d4)
• Fix database timezone detection on Windows (#2297)
• Fix several tasks related issues (#2311, [#2344], [#2376], [#2400], [#2421], c3d48a9)
• Fix hiding of department-specific canned responses (#2315)
• Fix add and edit of ticket status list items (#2314)
• Fix incorrect definition of some ORM tables (#2324, 69839af)
• Fix crash rendering a closed ticket (#2328)
• Fix case-insensitive sorting of help topics (#2357)
• Fix several advanced search related issues (#2317, 3d4313f, ce3ceae, b5e6d4e, 5a935ca)
• Fix incorrect SQL deleting a department (#2359)
• Fix incorrect array usage of department members for alerts (#2356)
• Add missing perm for view all agents' stats (#2358)
• Fix missing thread inline images from redactor image manager (be77da4)
• Fix updating configuration for file upload fields (2f4f9c1)
• Fix crash creating tickets with canned attachments (a156bba)
• Fix missing inline images in mailouts (84c9b54)
• Prefer submitted text over last-saved draft (46ab79b)
• Fix incorrect FAQ link in front-page sidebar (ea9dd5f)
• Fix missing assignee selection on new ticket by staff (7865eee)
• Fix issue details showing up on ticket edit (a183a98, 7fbd0f6)
• Fix inability to change SLA on some tickets (#2392)
• Fix auto-claim on new ticket by staff if a filter added a canned reply (c2ce2e9)
• Fix Dept::getMembersForAlerts() missing primary members (abc93efd)
• Fix inability to create tickets if missing the ASSIGN permission on all depts (0c49e62)
• Fix inability as staff to reset a user's password (0006dd8)
• Render fields marked !visible and !editable, but required on the client portal (7f55a0b)
• Fix sorting of help topics (a7cc49f, 08a32a4)
• Fix new message alert to a random staff member (d3685a9)
• Fix saving abbreviations on new list items (538087b)
• Fix parsing of some multi-part MIME messages (c57c22a)
• Fix numerous crashes

Performance and Security

• Improve performance loading the ticket view (6bba226, 4b12d54)
• Improve performance loading queue statistics (0a89510, 6b76402)
• Dramatically improve full-text search performance (167287d)