QueueLight is a call queue visual notification software for Avaya contact center. The software integrated with a USB lighting device and showing the call queue status by turning on the lighting device and change the color to YELLOW or RED when a warning threshold or critical threshold is reached respectively.

Features

  • Display multiple queue call status on supervisor desktops
  • Turn on the USB lighting device and change the color to YELLOW when warning threshold is reached
  • Turn on the USB lighting device and change the color to RED when critical threshold is reached

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Additional Project Details

Operating Systems

Windows

Intended Audience

End Users/Desktop

User Interface

Win32 (MS Windows)

Programming Language

C++

Database Environment

ODBC

Registered

2018-01-28
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