QueueLight is a call queue visual notification software for Avaya contact center. The software integrated with a USB lighting device and showing the call queue status by turning on the lighting device and change the color to YELLOW or RED when a warning threshold or critical threshold is reached respectively.
Features
- Display multiple queue call status on supervisor desktops
- Turn on the USB lighting device and change the color to YELLOW when warning threshold is reached
- Turn on the USB lighting device and change the color to RED when critical threshold is reached
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