| Name | Modified | Size | Downloads / Week |
|---|---|---|---|
| Parent folder | |||
| Database Dump | 2011-03-30 | ||
| Program Code | 2011-03-30 | ||
| Totals: 2 Items | 0 | ||
Release Notes *********************** V 1.6.3 - Last Build:456 ************************ 1. 1.6.3 comes with all new todo task list for improved personal management. 2. 1.6.3 SPECIALLY IMPROVED for SOURCEFORGE :). 3. 1.6.3 Selecting the text in this area and then righ-clicking saves the data in the clip-board. V 1.6.2 - Last Build:441 ************************ 9. Added the option of saving the reportee details for log purposes. 8. Added asset parameters, support/expiry & support company. 7. Added the option of generating the state checklist report. 6. User leave details now includes Half-Day Off as well. 5. Copy privileges option added for implementing privileges. 4. Added the concept of Super Admin. 3. Roster report changed for shift status and now can be retrieved for any day. 2. BUG-Fixed the problem with comments getting disabled. 1. BUG-Issues with Auto-close resolved and fixed. V 1.6.1 - Last Build:407 ************************ 15. Create dynamic checklists for various formats and teams. 14. Option to UNASSIGN "U" the call for auto-allocation. Only for Admin & HD users. 13. Image of a user also displays for assignedto or loggedby in ECall screen. 12. User image of 500KB or less allowed. 11. Report for monitoring assigned and un-resolved calls left when removed from Resource Pool. 10. Report for leaves taken by resources. 9. Option to view open calls for all teams in a state. 8. Displays the minutes passed (Mins) since call logged. 7. Call Transfer option for call transfer to other teams within state, e.g. infra, office IT, etc.. 6. Will record how many un-resolved calls did a resource log-off with. 5. Making solution entry mandatory for all calls by Teams. 4. Added SessionId to Audit Trail data. 3. Right click on loggedby or assignedto to get the contact details 2. Modified the auditing details for monitoring the session details of users.... Every login leads to new sessionid. 1. Added sub-category to contact details for both category & escalations... V 1.6.0 - Last Build:375 ************************ 1. Added critical support required for Windows Vista. 2. Modified Roster Summary Report to tree-view report. 3. Admin can modify the details for his own team only. 4. Added Auditing to Store Details. 5. Supports bar-code scanners for Office Asset data maintenance. 6. Added TeamCd for Team Assets. Earlier it was working for a state. 7. In ECalls, "Show All" searches records for the last 3 months only. To search beyond that, use the call search option. 8. Now users can upload their images for themselves. 9. Added option for escalation details. 10. Added the option of entering any number of IP details for a site. V 1.5.1 - Last Build:331 ************************ 1. Name changed from ECall to InnovIT. 2. Dis-allowed users from changing the circle/state of a user. Admin can create users only for his own state. 3. Added LOCK option on the main screen. 4. Introduced the Toolbar for short-cuts to menu options. 5. BUG-Fixed a bug that allowed you to login for another user after logOff. 6. BUG-Fixed a bug that shuts down and de-assigns even if Logged Off. 7. BUG-Fixed a bug that was not filtering the data for office employees window. 8. Displayed "Update-Id" to the Update window for reference purpose. 9. BUG-Fixed a bug that allowed changing the data of Users once access is given. 10. Added a roster summary option in reports section. V 1.5.0 - Last Build:306 ************************ 1. This release supports office equipment, employees and its allocation/returns. 2. Added option to manage the locations. 3. Added SAP User Id as requested by some users. 4. Added User Privileges as system is being extended to other teams, viz. TN-IT, office-IT, etc.. V 1.4.0 - Last Build:292 ************************ 1. Modified the entire system to be used by more states and teams. All reports, data entry and user screens modified. 2. BUG-Fixed where a report was prompting for input parameters. 3. Added state to Category. 4. Disallowing store detail data modification of other states. 5. Records data deletion for store/category in audit trail. 6. Flexible data entry/modification for HD users (only logging or solving as well). 7. Disabled the deletion of records. Recording all deletions in audit trail. 8. Added dynamic color coding to shifts. This is not reflecting in roster coz of some bug. 9. BUG-Fixed the errors in message window. 10. Added audit trail for store/category data updations. V 1.3.8 - Last Build:266 ************************ 1. Added Category for recording a call. Category details will be available in history. 2. Click on "?" for category details and "X" for removing the category from the call. 3. Added another 10 PC entry options in prepration for bigger formats. 4. Modified OTP report. 5. Added HHT IP details to store details data entry options on user request. 6. Modified the IT team data to include the login details for all users. 7. Added TEAM master for a possiblity to add various teams like Apps, Infra, etc. that has HD & Support functions. 8. Modified to ensure that only respective team calls are visible to the user. 9. Store Details now allow saving null data in all fields. Enter whatever info is available. V 1.3.7 - Last Build:240 ************************ 1. Team Assets window addition. 2. Added comments option to Assets. 3. System terminates if IDLE for more than 90 mins... 4. System also terminates if your build number is less than the released build number.. 5. Send messages to multiple users at the same time... 6. System termination will also remove you from resource pool. 7. Bug Fix - Cleared the "Recipient List" as it was not getting cleared after sending the message. 8. Added a shortcut button to directly go to site details from the call data. 9. Modified the roster window. Click on any date to see the data clearly for that. Click on the header or bottom to remove the highlight. V 1.3.6 - Last Build:209 ************************ 1. Implemented OTP/Call/Hour Avg Report 2. New Call logging by Admin Users 3. "Closed in Central System" flag gets checked on closure of locally logged calls. 4. Added different colors for different Shifts in Roster. 5. Attachment icon displays above (Files) button if files are attached. 6. Added two new reports for Category & Non-Category calls. 7. Roster - to set focus on the details of a single date, click on the date. 8. Messagebox is diplayed for "New Messages". 9. Introduced a puzzle game when no calls - audited... 10. Modified the store details info with contact details & reduced the size of Store Window for allowing scrolling. 11. Allows HD users to modify the AssignedTo. V 1.3.5 ************************ 1. File Upload/Download as attachment. 2. Flag for closure in E-Helpdesk. 3. Open calls only get re-assigned when user leaves pool. Non-IT stay assigned to the same person. 4. Records audit trail for users not using latest version.