Simplify IT service management with the seamless integration of help desk and remote support.
Manage and resolve IT support tickets faster with the Help Desk Essentials Pack, a two-in-one combination of Web Help Desk® and Dameware® Remote Support. Web Help Desk® is designed to simplify service management with unified ticketing, asset, knowledge, and change management. Dameware® Remote Support is a complete remote assistance solution with desktop remote control allowing you to administer Windows tasks remotely from a single, central console.