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A very flexible web based ticket/issue tracker with multiple clients and projects, fully configurable fields, categories, stati and status transitions - all on a per project basis. Track any process you want!
Available under an BSD license from MAPIX Technologies
Features
- Multiple clients and projects, and administrators for each
- Each project can have completely customisable fields for its tickets
- Each project can have completely customisable categories for its tickets
- Each project can have multiple status workflows defined, using custom stati and status transitions, and apply them per category
- When creating a ticket, you can define which fields appear on a per-project per-category basis
- When changing status, you can configure which fields appear on a per-project per-category basis
- Attach files to tickets
- Receive email updates
- Download data as CSV
- Save searches
- Customisable dashboard
- Has a module interface to make it easy to extend
Categories
Help DeskLicense
BSD LicenseFollow Elastik
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User Reviews
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Can't understand other reviews : trying to install this but it is going from failure to failure. No README, no help at all. Maybe the next generation of opensource : not designed to be used, please go to our cloud version !
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Fully functional. Big thanks!
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Nice work ! Great project.
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So far, so good! Already useful and has a hopeful future. :)
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Looking good, will be downloading and trying out in next couple of days. Will keep updating :)