A very flexible web based ticket/issue tracker with multiple clients and projects, fully configurable fields, categories, stati and status transitions - all on a per project basis. Track any process you want!

Available under an BSD license from MAPIX Technologies

Features

  • Multiple clients and projects, and administrators for each
  • Each project can have completely customisable fields for its tickets
  • Each project can have completely customisable categories for its tickets
  • Each project can have multiple status workflows defined, using custom stati and status transitions, and apply them per category
  • When creating a ticket, you can define which fields appear on a per-project per-category basis
  • When changing status, you can configure which fields appear on a per-project per-category basis
  • Attach files to tickets
  • Receive email updates
  • Download data as CSV
  • Save searches
  • Customisable dashboard
  • Has a module interface to make it easy to extend

Project Activity

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Categories

Help Desk

License

BSD License

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User Ratings

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ease 1 of 5 2 of 5 3 of 5 4 of 5 5 of 5 5 / 5
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support 1 of 5 2 of 5 3 of 5 4 of 5 5 of 5 5 / 5

User Reviews

  • Can't understand other reviews : trying to install this but it is going from failure to failure. No README, no help at all. Maybe the next generation of opensource : not designed to be used, please go to our cloud version !
  • Fully functional. Big thanks!
  • Nice work ! Great project.
    1 user found this review helpful.
  • So far, so good! Already useful and has a hopeful future. :)
  • Looking good, will be downloading and trying out in next couple of days. Will keep updating :)
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Additional Project Details

Languages

English

User Interface

Web-based

Programming Language

JavaScript, PHP

Database Environment

MySQL

Related Categories

PHP Help Desk Software, JavaScript Help Desk Software

Registered

2010-04-20