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License generator problem and support

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salsanta
2011-10-21
2013-04-29
  • salsanta

    salsanta - 2011-10-21

    Good evening.

    Hi, we're evaluating your product again and we're trying to get a license, but the license generator site ( http://www.enhyper.com:8080/license ) doesn´t work.

    I tried to send an email to support but doesn´t work. Do you continue supporting and developing the xprocess product?

    Thanks very much

     
  • Andy Carmichael

    Andy Carmichael - 2011-10-25

    Apologies for the break in service on the license generator. We are sending out licenses by email at present. The email address for technical support is: ts@openxprocess.com.

     
  • Tim Shelley

    Tim Shelley - 2012-02-24

    Just to update the license generation issue. We have a new license generator up and running which can be accessed via  http://openxprocess.com/license.html

     
  • Flemming

    Flemming - 2012-02-24

    Hmm, I cannot access the license generator. When I click on the link I get the following message: "Could not connect to openxprocess.ignorelist.com:8082"

     
  • Tim Shelley

    Tim Shelley - 2012-02-24

    It all seems to be working here ok. Is this the first time you tried to access openxprocess.ignorelist.com:8082?

     
  • Flemming

    Flemming - 2012-02-24

    No, I think I may have tried that a while back.

     
  • Tim Shelley

    Tim Shelley - 2012-02-24

    I'm not sure what is causing you an issue as everything is running here ok. Any chance it could be a firewall issue? I guess you have hit Ctrl+F5 to refresh the page just on case its cached an old page?

     
  • Flemming

    Flemming - 2012-02-25

    Yes, you're right - it must be a firewall issue - probably the port 8082 is blocked. I have tried it from home and it works - sorry about the confusion.

     
  • bytestore

    bytestore - 2012-10-22

    License Generator on this page is not work http://www.openxprocess.com/license.html

    when email to support@openxprocess.com
    When trying to deliver your message, the mail server at gwa5.webcontrolcenter.com encountered problems with the following addresses:

    For <ts@xprocess.eu.com>, Invalid Domain (xprocess.eu.com) For <ac@xprocess.eu.com>, Invalid Domain (xprocess.eu.com)

    For a more detailed explanation see http://netwinsite.com/surgemail/deliver_failed.htm

     
  • Tim Shelley

    Tim Shelley - 2012-10-22

    Hi,

    Sorry, it does seem the license generator is down. If you can email me @ ts@openxprocess.com with your details including your company name I can generate a license for you while we look into why it is not working.

     
  • Tim Shelley

    Tim Shelley - 2012-10-22

    Hi all,

    The license generator is now back up an running.

     

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