Re: [Wrapper-user] Java service wrapper cannot start application as a service

[Adrian G. <gan...@gm...>]

Hi Alexandre,

Thank you for your feedback!

Device manager was the first ​place I checked when I saw the error.
Couldn't find any issues there - moreover, we have 2 web front ends for
this application and both fail with the same error. As I said previously,
we have the same error when trying to install on any new machine created in
the same domain so this is why I believe this is not a hardware related
problem(device not functioning, etc.) but rather it has something to do
with OS configuration/change(group policies/a windows update that may cause
the issue). Does this make any sense?

Event viewer captures only the 7000(the adobe connect service failed to
start...) and 7009(a timeout was reached(30000) while waiting for the
Adobe....) errors when trying to start the service. Still, the 7009 error
is not relevant, that 30 seconds timeout is not reached, the error message
pops up immediately.

Kind regards,
Adrian




On Wed, Apr 6, 2016 at 6:15 AM, Alexandre Klein <
ale...@ta...> wrote:

> Adrian,
>
> Thank you for your message.
>
> This error happens when the Wrapper tries to load the system environment
> variable from registry.
> In your case, it seems that the Wrapper can get the values from the
> registry but the problem occurs when it tries to expand variables (i.e.
> when it encounter a variable between '%'). In the log message we can see
> that it failed when resolving %prompt%.
> This piece of code is executed only when the Wrapper is running as a
> service. That's why you don't see this error when running in console mode.
>
> As you mentioned, this error happens before loading the JVM.
>
> Based on this message "a device attached to the system is not functioning"
> (which is from the OS), is there any problems with your devices in the
> Device Manager?
>
> Also, do you see any error messages in the Event Viewer?
>
> Regards,
> Alexandre Klein
>
> Alexandre Klein
> Tanuki Software, Ltd.
> 6-18-10-4F Nishi-Kasai, Edogawa-ku
> Tokyo 134-0088 Japan
> Tel: +81-3-3878-3211
> Fax: +81-3-3878-0313
> http://www.tanukisoftware.com
>
> On Tue, Apr 5, 2016 at 3:01 PM, Adrian Ganea <gan...@gm...>
> wrote:
>
>> Good morning,
>>
>> We have an Adobe Connect installation based on Java Service
>> Wrapper Standard Edition 64bit  3.3.9.
>> The operating system which the application runs on is Windows Server
>> 2008R2 Standard Edition. ​
>> After trying to install windows updates and restarting the machine, we
>> noticed that the Adobe Connect Service(ConnectProService) couldn't be
>> started using services.msc - it immediately threw the error message "The
>> service did not respond to the start or control request in a timely
>> fashion".
>> The only error that is thrown in *wrapper.log* is "wrapper | Error |
>> Unable to expand prompt - a device attached to the system is not
>> functioning". The problem is that we reverted(using a VM snapshot from a
>> day ago) the updates and we still have the issues. We also tried to do the
>> installation on other machines on the same domain and we have the same
>> issue, so I'm assuming that this can be caused by a GPO(we tried on an
>> isolated test domain and it's working) issue.
>> We even ran procmon.exe(sysinternals) and it indicated the same issue - "Invalid
>> device request".
>> For the moment we have a workaround - start ConnectProService in console
>> mode(using -c switch) and all looks good with the application. Since the
>> application is functioning properly using this switch, we believe there is
>> a problem with the java service wrapper. Moreover, starting the
>> application as a service doesn't even get to load the JVM, so playing with
>> the *wrapper.conf* file didn't help too much(setting wrapper.debug=true,
>> etc.).
>> Have you encountered this issue before? Any other ideas on what to try
>> next?
>>
>> Kind regards,
>> Adrian Ganea
>>
>>
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