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From: Adrian G. <gan...@gm...> - 2016-04-05 06:01:20
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Good morning, We have an Adobe Connect installation based on Java Service Wrapper Standard Edition 64bit 3.3.9. The operating system which the application runs on is Windows Server 2008R2 Standard Edition. After trying to install windows updates and restarting the machine, we noticed that the Adobe Connect Service(ConnectProService) couldn't be started using services.msc - it immediately threw the error message "The service did not respond to the start or control request in a timely fashion". The only error that is thrown in *wrapper.log* is "wrapper | Error | Unable to expand prompt - a device attached to the system is not functioning". The problem is that we reverted(using a VM snapshot from a day ago) the updates and we still have the issues. We also tried to do the installation on other machines on the same domain and we have the same issue, so I'm assuming that this can be caused by a GPO(we tried on an isolated test domain and it's working) issue. We even ran procmon.exe(sysinternals) and it indicated the same issue - "Invalid device request". For the moment we have a workaround - start ConnectProService in console mode(using -c switch) and all looks good with the application. Since the application is functioning properly using this switch, we believe there is a problem with the java service wrapper. Moreover, starting the application as a service doesn't even get to load the JVM, so playing with the *wrapper.conf* file didn't help too much(setting wrapper.debug=true, etc.). Have you encountered this issue before? Any other ideas on what to try next? Kind regards, Adrian Ganea |