[Wrapper-user] Java service wrapper cannot start application as a service

[Adrian G. <gan...@gm...>]

Good morning,

We have an Adobe Connect installation based on Java Service
Wrapper Standard Edition 64bit  3.3.9.
The operating system which the application runs on is Windows Server 2008R2
Standard Edition. ​
After trying to install windows updates and restarting the machine, we
noticed that the Adobe Connect Service(ConnectProService) couldn't be
started using services.msc - it immediately threw the error message "The
service did not respond to the start or control request in a timely
fashion".
The only error that is thrown in *wrapper.log* is "wrapper | Error | Unable
to expand prompt - a device attached to the system is not functioning". The
problem is that we reverted(using a VM snapshot from a day ago) the updates
and we still have the issues. We also tried to do the installation on other
machines on the same domain and we have the same issue, so I'm assuming
that this can be caused by a GPO(we tried on an isolated test domain and
it's working) issue.
We even ran procmon.exe(sysinternals) and it indicated the same issue
- "Invalid
device request".
For the moment we have a workaround - start ConnectProService in console
mode(using -c switch) and all looks good with the application. Since the
application is functioning properly using this switch, we believe there is
a problem with the java service wrapper. Moreover, starting the
application as a service doesn't even get to load the JVM, so playing with
the *wrapper.conf* file didn't help too much(setting wrapper.debug=true,
etc.).
Have you encountered this issue before? Any other ideas on what to try next?

Kind regards,
Adrian Ganea