#323 Wrapper service is failed to start Post Windows Upgrade

[Vijit Singhal]

Hi,

We are facing the issue post windows OS upgrade, the wrapper runned as windows service is throwing an error [SC] StartService FAILED 1053
Screenshot 2023-08-31 at 10.17.25 AM.png

The properties of the service are mentioned in the screenshot below.
Screenshot 2023-08-31 at 10.20.02 AM.png
the complete path to executable is
C:\Program Files\Sumo Logic Collector\wrapper.exe -s C:\Program Files\Sumo Logic Collector\config\wrapper.conf

We enabled debug logs. I have attached the same logs. Also other config files.

Below are the wrapper details
Wrapper version:
Screenshot 2023-08-31 at 10.28.19 AM.png

Windows version: Windows Server 2022 Datacenter. We have upgraded the Windows 2016 to Windows 2022 datacenter.
PS: We have observed this on other Windows OS upgrades also.

We already have an email chain on this topic and want to get the fix prioritized as multiple customers are being impacted.

[Vijit Singhal]

Request you to kindly schedule a call on Tuesday next week, to go over the issue and discuss the path forward.

[Maxime Andrighetto]

This problem was fixed in version 3.5.55. Please download version 3.5.56 as Windows binaries for version 3.5.55 have been removed due to an error in the certificate.