Environment specific: Unable to verify accounts.

Brought to you by: wekan

#1426 Environment specific: Unable to verify accounts.

Milestone: Add/Remove/Bugs

Status: closed

Owner: nobody

Labels: Bug (308) Feature:User-accounts:Invitations (32) Feature:User-accounts:Email-address (6) Bug:Environment-specific (10)

Updated: 2026-08-25

Created: 2018-01-10

Creator: Anonymous

Private: No

Originally created by: Sunildevb

I have been able to send and receive emails from Wekan when creating a new user account. However when I click on the emails to verify it just brings me back to the sign-in page and says "Must be Logged in." If I check the user account it still says its not verified. I'm using version 0.63.0 with node 4.8.6. No errors are thrown.

Discussion

Anonymous - 2018-01-11

Originally posted by: jgrocha

Same here, using wekan 0.63.0, node 4.8.6. wekan is running behing Apache proxy.

SMTP is working. Self registration is disabled. Invited users can register and receive the email for verification, but clicking on the link does not verify the email.

How can I provide more feedback? I'm completely new to wekan.

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Anonymous - 2018-01-11

Originally posted by: xet7

@Sunildevb @jgrocha

Is this Wekan source install, Docker or Snap ?

When new user is invited, invitation email contains invitation code, that can be inserted on wekan url /sign-up . After that, login is at /sign-in . There has been some changes to those urls sometimes. Please give example of invitation email, etc more details.

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Anonymous - 2018-01-11

Originally posted by: jgrocha

Thanks for the feedback @xet7. The invitation mechanism works well. This issue just related with email verification, after successful registration.

This is a source install.

To reproduce the issue:

Invitation sends an email with an invitation code

The invited user can register

After registering, the invited user receives another email (second email), like this http://wekan.osgeopt.pt/#/verify-email/jPtvt5pDpxHz1Jl6beHGfZC5S76Na5xJxBsxoywRi7s

The user clicks on the link

(apparently) nothing happens.

If I go to the user's list, the email verification column says that it has not been verified.
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Anonymous - 2018-01-12

Originally posted by: Sunildevb

The steps are exactly as @jgrocha pointed out. I downloaded the source tar from https://github.com/wekan/wekan/releases/tag/v0.63 and installed under Ubuntu 16.06 LTS. The issue for me however occurs when - users register from the login page.

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Anonymous - 2018-10-05

Originally posted by: nickian

I'm having this issue as well using Snap. Is it possible to just disable the verification feature? Also, when inviting a user the page just kind of refreshes. It doesn't say anything about successfully sending an invitation.

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Anonymous - 2019-05-07

Originally posted by: bbyszio

Hi,
i've just installed wekan as snap and have still the same problem.

When a user is self registrated he get a mail with the verification link for his email. When he click on the Link he is forwarded to the login site. After login he can work, but his email is still unverified, so he get no notifications.

It is quiet the same with User which come over an invitation, but they dont get a verification link, they get the invitation code. After clicking in the invation link it is the same.

Is there a way to enable the notification for these users?

My Wekan Version is v2.65.0, Node-Version is v8.16.0
I've installed it on an Ubuntu 18.04.2 during the system installation

Best regards Bodo

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Anonymous - 2019-08-13

Originally posted by: teutat3s

A manual trigger for resending verification mail would be great. No verification mails sent here, after user registration via invitation code. Wekan Version v3.11.0

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Anonymous - 2019-08-13

Originally posted by: xet7

@Teutone

Newest is Wekan v3.17.0. Please upgrade and only report bugs in newest Wekan.

Have you configured email, does it send any emails?
https://github.com/wekan/wekan/wiki/Troubleshooting-Mail

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Anonymous - 2020-01-24

Originally posted by: MichaelW-SD

This is still happening with the latest version, 3.71.0. I am using it in a docker container. SMTP is configured correctly, the verification email is sent out successfully but clicking on it brings you back to the sign-in page, even if you are already logged in. It does nothing if you log in again.

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Anonymous - 2020-10-07

Originally posted by: alessiozanutta

same here
snap installation
email received but login page
I have also checked that in the people page (admin) all the users are NOT VERIFIED
is there any update on this bug?

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Anonymous - 2020-12-29

Originally posted by: mbalmer

This is still not working in version 4.65.0, installed using docker-compose.yml. E-Mail is sent, users created, but when they click on the E-Mail confirmation link, they are redirected to the login page.

Is there a way to manually set users to comfirmed?

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Anonymous - 2020-12-29

Ticket changed by: xet7

status: open --> closed
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Anonymous - 2023-09-16

Originally posted by: Ranzo

This is still not working in version 6.09.0, installed using snap in ubuntu 20.04. E-Mail is sent, users created, but when they click on the E-Mail confirmation link, they are redirected to the login page.
in the people page (admin) all the users are NOT VERIFIED

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Anonymous - 2023-09-16

Ticket changed by: xet7

status: closed --> open
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Anonymous - 2023-09-16

Originally posted by: xet7

Issues related to 6.09 need to be checked after remaining platforms have been upgraded to newest WeKan, maybe this month (or next).

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Anonymous - 2024-03-18

Originally posted by: DarthJahus

Users can't verify their e-mail addresses. As the OP says, it just says "you must be logged in".

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Anonymous - 2024-09-03

Originally posted by: AndreLCRodrigues

Setembro de 2024, acabei de instalar a versão 7.56.0 e tenho o mesmo problema.
Alguma solução?

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Anonymous - 2026-08-25

Ticket changed by: xet7

status: open --> closed
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