#3518 Notify on change behavior

1.490
open
5
2009-10-16
2009-10-16
No

Hi Jamie,

I'm reporting this as a bug as it's unexpected behavior. I am finding that when I have an alert set to notify on status changes that we're getting several reports about the service coming back up even though we never were alerted to it being down. This is attributed to the fact that we have the "Failures before reporting" set to 3. It seems that the status change to come back up is not observing this value.

Alternatively, I'd be fine with a solution of not reporting the status as back up if no report went out about it being down. Either way, it'd make fewer false alarms for our support team to manage.

Thanks,
William

Discussion

  • Jamie Cameron

    Jamie Cameron - 2009-10-17

    I just tested this, and couldn't re-produce this behaviour ... if a service goes down and then comes up again before reaching the failure count, no email will get sent.

    Which version of Webmin are you running there?

     
  • William McKee

    William McKee - 2009-10-21

    We're using v1.490. Since you can't reproduce, I'll have to keep an eye out for when this happens again to see if I can find out more. For some reason, we're getting notified by the Alive System monitor that our site has come back up but we never got the notice of it going down. I repost if I can get a reproduceable test. Thanks for looking into it.

     
  • William McKee

    William McKee - 2009-10-21

    Hi,

    this is an automated message.
    Please indicate the following details as some or all are missing.

    a) Used Webmin-, Usermin-, or Virtualmin-Version
    Please note that main Virtualmin support is done on http://www.virtualmin.com/ and you may not receive an answer here.

    b) Detailed Version of Operating system

    c) Kernel Version

    d) If applicable the PERL-Version installed on your system.

    The most easiest way to report bugs is to use the Feedback-Module from within Webmin. Even if used locally only you should be able to send the bug-report to yourself and then forward it with all attachments to feedback@webmin.com

    Sorry for any inconvinience ...

    cheers -f

    Martin
    Translation Co-Ordinator

     
  • Jamie Cameron

    Jamie Cameron - 2009-10-21

    What setting do you have for the "Send email when" field on the Scheduled Monitoring page?

     
  • William McKee

    William McKee - 2009-10-22

    Hmm, I don't have a "Send email when" field on the Alive System monitor. I have a "Check on schedule?" field which is set to "Yes, and report on status changes".

    Now I do see the "Send an email when" field on the Scheduled Monitoring page. This is set to "When a service goes down". I have overriden it for the Alive System checks as I like to know when these come back up (I've made a few unnecessary trips to the data center which could have been aborted if I had rec'd notice).

    Perhaps with this information, you can reproduce.

     
  • Jamie Cameron

    Jamie Cameron - 2009-10-22

    Yes, those are the same settings I tested with, and was unable to re-produce the problem.

    Let me know if you figure out some sequence of events that can reliably trigger it..

     

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