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Problem with Start menu on Windows 2016 server

nezmogus
2019-10-02
2020-11-23
  • nezmogus

    nezmogus - 2019-10-02

    Hello,

    i have Windows 2016 server with two encrypted drives: system and non-system. Non-system drive added to system favourites and auto mounted on Windows startup). Everything works fine, but if I 'm redirecting new users profiles ( using registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\ProfilesDirectory=D:\Users) to drive D, start meniu for these new users does not work - it just does not open. If i'm decrypting non-system drive, start menu for new and already redirected to drive D users - works fine. I'v tried on virtual machine using BIOS and UEFI, with latest W2016 server updates and without them, but in all scenarios same result: on decrypted drive D everything works fine, on encrypted drive D - start menu not working.

    All tested new users have administrator rights. UAC turned off.
    Tested with VeraCrypt 1.23 Hotfix 2 and Beta 5 - same result.

    When D drive encrypted and start meniu not working, on every click on Start meniu i'm getting error events like:

    "Activation of app Microsoft.Windows.ShellExperienceHost_cw5n1h2txyewy!App failed with error: The remote procedure call failed. See the Microsoft-Windows-TWinUI/Operational log for additional information."

    "Failure to load the application settings for package Microsoft.Windows.Cortana_cw5n1h2txyewy. Error Code: 5"

    "Activation of app Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI failed with error: The remote procedure call failed. See the Microsoft-Windows-TWinUI/Operational log for additional information."

    "Faulting application name: SearchUI.exe, version: 10.0.14393.2430, time stamp: 0x5b691c85
    Faulting module name: SearchUI.exe, version: 10.0.14393.2430, time stamp: 0x5b691c85
    Exception code: 0xc000027b
    Fault offset: 0x0000000000174995
    Faulting process id: 0x1960
    Faulting application start time: 0x01d5796f664a37d0
    Faulting application path: C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe
    Faulting module path: C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe
    Report Id: 95a5f817-8a2e-46da-abc7-846f886cc2a4
    Faulting package full name: Microsoft.Windows.Cortana_1.7.0.14393_neutral_neutral_cw5n1h2txyewy
    Faulting package-relative application ID: CortanaUI"

    Any ideas?

    Thank you

     
  • Sazpaimon

    Sazpaimon - 2020-02-10

    I'm also getting the same issue. Any accounts with a relocated profile folder cannot open up any UWP application, including the start menu, if that profile is encrypted.
    If there are any logs I can provide, just tell me what you need and I can provide it.

     
  • John Theo

    John Theo - 2020-11-23

    I also have this problem. At first I thought it was a problem with Windows 10 relocating to a different directory (since I had no issues with Windows 7), but I can confirm that this problem only occurs when redirecting a profile directory in VeraCrypt volume. If I redirect it to a normal volume, this problem doesn't occur.

    If you go to the user's \AppData\Local\Packages, you can see the Cortana folder keep getting created and deleted.

    Is there a fix for this?

     

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