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#380 Imediate crash when I start capture

open
bug
2021-01-19
2021-01-19
Anonymous
No

Hello New user here. I'm using a VidBox VCD01 capture device and when I set everything up to capture it all looks good then the second I hit "Capture video" I immediately get a crash notification. I have tried the 64 bit and x86 versions I have tried running the files from admin space (C:/program files/vidbox/) and from user space. Also crashes if my source is "screen capture"
system info is:
Processor Intel(R) Core(TM) i5-3570 CPU @ 3.40GHz 3.40 GHz
Installed RAM 8.00 GB
System type 64-bit operating system, x64-based processor
Windows 10 Pro
version 10.0.19042
GPU AMD Radeon R7 200 Series

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Discussion

  • Matt Battaglia

    Matt Battaglia - 2021-01-19

    Same user as above I have also tried doing a "test capture" and I get an immediate crash
    I have tried disabling video overlay and it still crashes.
    I just tried using my old Pinnacle Systems PCTV 150e/55e and it captured but it is unusable because captures with errors on all capture programs (lower third jumping It's old and broken)

     
  • Matt Battaglia

    Matt Battaglia - 2021-01-19

    WOW! that was quick and yes in short 30 second test it worked without crashing I'll do a longer test to see if I run into any other issues.
    Thank you!!!!

     
  • Matt Battaglia

    Matt Battaglia - 2021-01-19

    Update: a 30 minute capture with no issues
    Thank you.

     

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